# LiveKit: Investigating delayed session data ingestion on Cloud Dashboard

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-08-19 19:33 UTC · Resolved: 2026-08-20 00:30 UTC · Duration: 5.0 h
- Updates: 6 · Affected components: Cloud Dashboard (cloud.livekit.io)
- [Vendor status page: https://stspg.io/g6g9t4p7vkz2](https://stspg.io/g6g9t4p7vkz2)
- [Company: LiveKit](https://rewindex.com/company/livekit.md)

## Timeline of updates

- **investigating** 2026-08-19 19:33 UTC: We are currently investigating delayed session data ingestion on Cloud Dashboard. No services appear to be impacted and we don't expect any data to be lost.
- **identified** 2026-08-19 21:22 UTC: Sessions data ingest remains delayed for about an hour. It's not impacting other dashboards. We've identified the source of the slow ingest and are working on a mitigation. We will update again in 30 mins.
- **identified** 2026-08-19 21:25 UTC: We are continuing to work on a fix for this issue.
- **identified** 2026-08-19 22:07 UTC: The amount of data we are ingesting in the sessions view is outpacing our ability to ingest, thus causing a delay in ingestion. We are pursuing a few mitigations right now including moving to a larger database instance to relieve the processing bottleneck.
- **monitoring** 2026-08-20 00:01 UTC: Mitigations have been deployed and we are now catching up to realtime.
- **resolved** 2026-08-20 00:30 UTC: This incident has been resolved. Between 19:20 and 00:10 UTC, session data and observability ingestion was delayed by 45-60 min. The root cause has been addressed and data ingestion returned to normal by 00:10 UTC. No data was lost during this window.


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Canonical: https://rewindex.com/company/livekit/incidents/55hd9vskk5n7 · Markdown: https://rewindex.com/company/livekit/incidents/55hd9vskk5n7.md · JSON: https://rewindex.com/api/v1/companies/livekit/incidents/55hd9vskk5n7 · Generated 2026-10-19T23:15:03.849Z