# LiveKit: Partial data outage on LiveKit Cloud Dashboard

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-05-26 19:53 UTC · Resolved: 2026-05-26 21:32 UTC · Duration: 1.6 h
- Updates: 4 · Affected components: Cloud Dashboard (cloud.livekit.io)
- [Vendor status page: https://stspg.io/3gmwtq5l9m0k](https://stspg.io/3gmwtq5l9m0k)
- [Company: LiveKit](https://rewindex.com/company/livekit.md)

## Timeline of updates

- **investigating** 2026-05-26 19:22 UTC: We are investigating reports of Agent Observability not accessible for some sessions.
- **identified** 2026-05-26 19:53 UTC: We have identified an issue causing partial data unavailability in LiveKit Cloud Dashboard: - For some users, Agent Observability is temporarily unavailable for some sessions. - Some sessions in the 24-hour filter are showing as Active even though they have ended. A fix has been identified and we are backfilling the missing data.
- **monitoring** 2026-05-26 20:13 UTC: A fix has been implemented and we are seeing no more data outage for newly created sessions. We are monitoring the fix and are currently working on backfilling the missing data.
- **resolved** 2026-05-26 21:32 UTC: All missing data has now been backfilled and the incident is resolved.

## Rewindex changes for this incident

- 2026-05-26 19:53 UTC: [Major incident: Partial data outage on LiveKit Cloud Dashboard](https://rewindex.com/change/i2255ed7b3af36b.md)


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Canonical: https://rewindex.com/company/livekit/incidents/2ppb088f7fcd · Markdown: https://rewindex.com/company/livekit/incidents/2ppb088f7fcd.md · JSON: https://rewindex.com/api/v1/companies/livekit/incidents/2ppb088f7fcd · Generated 2026-10-20T00:01:32.247Z