# Lightstep (ServiceNow Cloud Observability): Not evaluating unified alerts

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2023-02-23 20:05 UTC · Resolved: 2023-02-23 21:47 UTC · Duration: 1.7 h
- Updates: 4 · Affected components: Observability - Alerting - Metric alerting, US - Unified Alerting, Observability - Alerting - Trace alerting, US - Streams Alerting
- [Vendor status page: https://stspg.io/y29c4tkggqjj](https://stspg.io/y29c4tkggqjj)
- [Company: Lightstep (ServiceNow Cloud Observability)](https://rewindex.com/company/lightstep.md)

## Timeline of updates

- **investigating** 2023-02-23 20:05 UTC: We are currently investigating this issue.
- **investigating** 2023-02-23 20:46 UTC: We are continuing to investigate this issue.
- **monitoring** 2023-02-23 21:05 UTC: A mitigation is in place. Continuing to monitor.
- **resolved** 2023-02-23 21:47 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2023-02-23 20:05 UTC: [Critical incident: Not evaluating unified alerts](https://rewindex.com/change/i9f014873ee945e.md)


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Canonical: https://rewindex.com/company/lightstep/incidents/y9yhb6tkfj22 · Markdown: https://rewindex.com/company/lightstep/incidents/y9yhb6tkfj22.md · JSON: https://rewindex.com/api/v1/companies/lightstep/incidents/y9yhb6tkfj22 · Generated 2026-10-20T00:05:12.059Z