# Lightstep (ServiceNow Cloud Observability): possible issues sending traffic to the public satellite pool

- Impact (vendor’s label): major
- Status: resolved
- Started: 2021-09-30 14:24 UTC · Resolved: 2021-09-30 14:54 UTC · Duration: 30 min
- Updates: 1
- [Vendor status page: https://status.lightstep.com/incidents/y366sqmjqxkj](https://status.lightstep.com/incidents/y366sqmjqxkj)
- [Company: Lightstep (ServiceNow Cloud Observability)](https://rewindex.com/company/lightstep.md)

## Timeline of updates

- **resolved** 2021-09-30 14:54 UTC: We believe that the issues we saw were due to the expiry of the Let's Encrypt root certificate. If you see any SSL connection errors, the root certificate needs to be updated in the client. More details: https://www.openssl.org/blog/blog/2021/09/13/LetsEncryptRootCertExpire/

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/lightstep/incidents/y366sqmjqxkj · Markdown: https://rewindex.com/company/lightstep/incidents/y366sqmjqxkj.md · JSON: https://rewindex.com/api/v1/companies/lightstep/incidents/y366sqmjqxkj · Generated 2026-10-20T00:05:51.873Z