# Lightstep (ServiceNow Cloud Observability): Alert evaluation delays

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2023-01-19 23:18 UTC · Resolved: 2023-01-20 01:25 UTC · Duration: 2.1 h
- Updates: 3 · Affected components: Observability - Alerting - Metric alerting, US - Unified Alerting, Observability - Alerting - Trace alerting, US - Streams Alerting
- [Vendor status page: https://stspg.io/bmkys17ygs5p](https://stspg.io/bmkys17ygs5p)
- [Company: Lightstep (ServiceNow Cloud Observability)](https://rewindex.com/company/lightstep.md)

## Timeline of updates

- **investigating** 2023-01-19 23:18 UTC: We are currently investigating this issue.
- **monitoring** 2023-01-19 23:30 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2023-01-20 01:25 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2023-01-19 23:18 UTC: [Critical incident: Alert evaluation delays](https://rewindex.com/change/i1604c6f0304ce6.md)


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Canonical: https://rewindex.com/company/lightstep/incidents/xp2z3d81wkk2 · Markdown: https://rewindex.com/company/lightstep/incidents/xp2z3d81wkk2.md · JSON: https://rewindex.com/api/v1/companies/lightstep/incidents/xp2z3d81wkk2 · Generated 2026-10-20T02:20:22.107Z