# Lightstep (ServiceNow Cloud Observability): Span Query Unavailability and Latency

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2023-07-25 18:47 UTC · Resolved: 2023-07-26 05:42 UTC · Duration: 11 h
- Updates: 2 · Affected components: Observability - Web UI - Dashboards, US - Dashboards, Observability - API, US - Observability - API, Observability - Web UI - Service Directory, US - Service Directory, Observability - Web UI - Notebooks, US - Notebooks, Observability - Web UI - Explorer, US - Explorer, Observability - Alerting - Trace alerting, US - Streams Alerting, Observability - Web UI - Change Intelligence, US - Change Intelligence
- [Vendor status page: https://stspg.io/pxll2xv5nccc](https://stspg.io/pxll2xv5nccc)
- [Company: Lightstep (ServiceNow Cloud Observability)](https://rewindex.com/company/lightstep.md)

## Timeline of updates

- **monitoring** 2023-07-25 18:47 UTC: We are currently rolling out a fix to improve query latency and availability.
- **resolved** 2023-07-26 05:42 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/lightstep/incidents/wmwnm5bwfn5n · Markdown: https://rewindex.com/company/lightstep/incidents/wmwnm5bwfn5n.md · JSON: https://rewindex.com/api/v1/companies/lightstep/incidents/wmwnm5bwfn5n · Generated 2026-10-20T02:20:44.007Z