# Lightstep (ServiceNow Cloud Observability): Failure to ingest streams data

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2022-08-01 15:41 UTC · Resolved: 2022-08-01 19:21 UTC · Duration: 3.7 h
- Updates: 4 · Affected components: Observability - Data Ingestion - Trace Statistics, US - Trace Statistics, Observability - Data Ingestion - Trace Assembly, US - Trace Assembly
- [Vendor status page: https://stspg.io/ntrcqywhqh5g](https://stspg.io/ntrcqywhqh5g)
- [Company: Lightstep (ServiceNow Cloud Observability)](https://rewindex.com/company/lightstep.md)

## Timeline of updates

- **investigating** 2022-08-01 15:41 UTC: We are having issues ingesting streams data. Timeseries data may be incomplete / delayed, and trace assembly will also be affected.
- **monitoring** 2022-08-01 16:54 UTC: A fix has been implemented and we are monitoring the results.
- **monitoring** 2022-08-01 17:04 UTC: We are continuing to monitor for any further issues.
- **resolved** 2022-08-01 19:21 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/lightstep/incidents/tw7kb2hm4qh2 · Markdown: https://rewindex.com/company/lightstep/incidents/tw7kb2hm4qh2.md · JSON: https://rewindex.com/api/v1/companies/lightstep/incidents/tw7kb2hm4qh2 · Generated 2026-10-20T00:05:12.337Z