# Lightstep (ServiceNow Cloud Observability): Slack / commands not working

- Impact (vendor’s label): major
- Status: resolved
- Started: 2022-01-27 17:12 UTC · Resolved: 2022-01-27 18:46 UTC · Duration: 1.6 h
- Updates: 3 · Affected components: Lightstep Incident Response
- [Vendor status page: https://stspg.io/qslkq8kgwgc9](https://stspg.io/qslkq8kgwgc9)
- [Company: Lightstep (ServiceNow Cloud Observability)](https://rewindex.com/company/lightstep.md)

## Timeline of updates

- **investigating** 2022-01-27 17:12 UTC: We are currently investigating this issue.
- **monitoring** 2022-01-27 18:30 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2022-01-27 18:46 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2022-01-27 17:12 UTC: [Major incident: Slack / commands not working](https://rewindex.com/change/i9463c468897c87.md)


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Canonical: https://rewindex.com/company/lightstep/incidents/r3vwhdyqg5lc · Markdown: https://rewindex.com/company/lightstep/incidents/r3vwhdyqg5lc.md · JSON: https://rewindex.com/api/v1/companies/lightstep/incidents/r3vwhdyqg5lc · Generated 2026-10-20T01:32:28.215Z