# Lightstep (ServiceNow Cloud Observability): span ingestion experiencing errors for some customers

- Impact (vendor’s label): none
- Status: resolved
- Started: 2022-05-16 19:45 UTC · Resolved: 2022-05-16 21:14 UTC · Duration: 1.5 h
- Updates: 3
- [Vendor status page: https://stspg.io/sp932y3jlz2b](https://stspg.io/sp932y3jlz2b)
- [Company: Lightstep (ServiceNow Cloud Observability)](https://rewindex.com/company/lightstep.md)

## Timeline of updates

- **identified** 2022-05-16 19:45 UTC: The issue has been identified and a fix is being implemented.
- **monitoring** 2022-05-16 20:23 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2022-05-16 21:14 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/lightstep/incidents/nqzcc9nybbr6 · Markdown: https://rewindex.com/company/lightstep/incidents/nqzcc9nybbr6.md · JSON: https://rewindex.com/api/v1/companies/lightstep/incidents/nqzcc9nybbr6 · Generated 2026-10-20T02:20:27.440Z