# Lightstep (ServiceNow Cloud Observability): Lightstep web application is unavailable

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2022-10-07 19:41 UTC · Resolved: 2022-10-07 19:53 UTC · Duration: 12 min
- Updates: 3 · Affected components: Observability - Web UI - Dashboards, US - Dashboards, Observability - Web UI - Service Directory, US - Service Directory, Observability - Web UI - Notebooks, US - Notebooks, Observability - Web UI - Explorer, US - Explorer, Observability - Web UI - Change Intelligence, US - Change Intelligence
- [Vendor status page: https://stspg.io/yr6cfd3crqwm](https://stspg.io/yr6cfd3crqwm)
- [Company: Lightstep (ServiceNow Cloud Observability)](https://rewindex.com/company/lightstep.md)

## Timeline of updates

- **identified** 2022-10-07 19:41 UTC: We have identified the issue and are deploying a fix.
- **monitoring** 2022-10-07 19:43 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2022-10-07 19:53 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2022-10-07 19:41 UTC: [Critical incident: Lightstep web application is unavailable](https://rewindex.com/change/i6a011fe2caf79d.md)


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Canonical: https://rewindex.com/company/lightstep/incidents/msdc5535mkxj · Markdown: https://rewindex.com/company/lightstep/incidents/msdc5535mkxj.md · JSON: https://rewindex.com/api/v1/companies/lightstep/incidents/msdc5535mkxj · Generated 2026-10-20T00:49:30.067Z