# Lightstep (ServiceNow Cloud Observability): Service directory failing to load, Streams delayed in populating

- Impact (vendor’s label): major
- Status: resolved
- Started: 2020-07-14 17:26 UTC · Resolved: 2020-07-14 18:07 UTC · Duration: 41 min
- Updates: 1
- [Vendor status page: https://status.lightstep.com/incidents/mkhwf21l0ktm](https://status.lightstep.com/incidents/mkhwf21l0ktm)
- [Company: Lightstep (ServiceNow Cloud Observability)](https://rewindex.com/company/lightstep.md)

## Timeline of updates

- **resolved** 2020-07-14 18:07 UTC: Service has been returned to normal although we will continue to monitor the components involved closely.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


---
Canonical: https://rewindex.com/company/lightstep/incidents/mkhwf21l0ktm · Markdown: https://rewindex.com/company/lightstep/incidents/mkhwf21l0ktm.md · JSON: https://rewindex.com/api/v1/companies/lightstep/incidents/mkhwf21l0ktm · Generated 2026-10-20T00:05:14.971Z