# Lightstep (ServiceNow Cloud Observability): Intermittent issues loading traces and with the traces API endpoint

- Impact (vendor’s label): major
- Status: resolved
- Started: 2020-09-22 16:30 UTC · Resolved: 2020-09-22 18:28 UTC · Duration: 2.0 h
- Updates: 1
- [Vendor status page: https://status.lightstep.com/incidents/lsv52dwrhmdl](https://status.lightstep.com/incidents/lsv52dwrhmdl)
- [Company: Lightstep (ServiceNow Cloud Observability)](https://rewindex.com/company/lightstep.md)

## Timeline of updates

- **resolved** 2020-09-22 18:28 UTC: We've mitigated the issue and are monitoring it closely; no data was lost.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/lightstep/incidents/lsv52dwrhmdl · Markdown: https://rewindex.com/company/lightstep/incidents/lsv52dwrhmdl.md · JSON: https://rewindex.com/api/v1/companies/lightstep/incidents/lsv52dwrhmdl · Generated 2026-10-20T00:02:38.203Z