# Lightstep (ServiceNow Cloud Observability): Lightstep web application is unavailable

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2022-12-02 01:01 UTC · Resolved: 2022-12-02 03:18 UTC · Duration: 2.3 h
- Updates: 6 · Affected components: Observability - Third-Party Notification Methods - Slack Messaging, Slack Messaging, Observability - Third-Party Notification Methods - Slack Connections, Slack Connections, Observability - Web UI - Dashboards, US - Dashboards, Observability - API, US - Observability - API, Observability - Web UI - Service Directory, US - Service Directory, Observability - Web UI - Notebooks, US - Notebooks, Observability - Third-Party Notification Methods - Slack Apps/Integrations, Slack Apps/Integrations, Observability - Third-Party Notification Methods - PagerDuty Events API, PagerDuty Events API, Observability - Web UI - Explorer, US - Explorer, Observability - Alerting - Metric alerting, US - Unified Alerting, Observability - Alerting - Trace alerting, US - Streams Alerting, Observability - Web UI - Change Intelligence, US - Change Intelligence
- [Vendor status page: https://stspg.io/cxtx152rpwcd](https://stspg.io/cxtx152rpwcd)
- [Company: Lightstep (ServiceNow Cloud Observability)](https://rewindex.com/company/lightstep.md)

## Timeline of updates

- **investigating** 2022-12-02 01:01 UTC: We are currently investigating this issue.
- **investigating** 2022-12-02 01:53 UTC: We are continuing to actively investigate this issue.
- **investigating** 2022-12-02 02:13 UTC: We are continuing to actively investigate this issue.
- **investigating** 2022-12-02 02:34 UTC: We are continuing to actively investigate this issue.
- **monitoring** 2022-12-02 02:51 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2022-12-02 03:18 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2022-12-02 01:01 UTC: [Critical incident: Lightstep web application is unavailable](https://rewindex.com/change/ide290d8264d5cb.md)


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Canonical: https://rewindex.com/company/lightstep/incidents/ld29rqx75tbw · Markdown: https://rewindex.com/company/lightstep/incidents/ld29rqx75tbw.md · JSON: https://rewindex.com/api/v1/companies/lightstep/incidents/ld29rqx75tbw · Generated 2026-10-20T02:20:48.095Z