# Lightstep (ServiceNow Cloud Observability): Span Ingestion & Trace Assembly Degraded

- Impact (vendor’s label): major
- Status: resolved
- Started: 2023-02-16 16:39 UTC · Resolved: 2023-02-16 17:50 UTC · Duration: 1.2 h
- Updates: 8 · Affected components: Observability - Data Ingestion - Trace Statistics, US - Trace Statistics, Observability - Data Ingestion - Trace Assembly, US - Trace Assembly
- [Vendor status page: https://stspg.io/1h8kzbcw3j0z](https://stspg.io/1h8kzbcw3j0z)
- [Company: Lightstep (ServiceNow Cloud Observability)](https://rewindex.com/company/lightstep.md)

## Timeline of updates

- **investigating** 2023-02-16 16:39 UTC: We are currently investigating an issue with span ingest into: ingest.lightstep.com.
- **investigating** 2023-02-16 17:05 UTC: We have identified an issue ingesting spans for customers sending traffic directly to ingest.lightstep.com. Customers that are running microsatellites are not affected.
- **identified** 2023-02-16 17:05 UTC: A suspected issue has been identified and a fix is being rolled out.
- **identified** 2023-02-16 17:06 UTC: We have identified an issue ingesting spans for customers sending traffic directly to ingest.lightstep.com. Customers that are running microsatellites are not affected.
- **identified** 2023-02-16 17:31 UTC: Span ingestion appears to be functional. Trace assembly is still impacted and actively being worked on.
- **identified** 2023-02-16 17:35 UTC: We are continuing to work on a fix for this issue.
- **monitoring** 2023-02-16 17:43 UTC: We have deployed the fixes and are actively monitoring the affected systems.
- **resolved** 2023-02-16 17:50 UTC: All affected systems appear to be returned to a working state.

## Rewindex changes for this incident

- 2023-02-16 16:39 UTC: [Major incident: Span Ingestion & Trace Assembly Degraded](https://rewindex.com/change/ifbaf7d3c61c111.md)


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Canonical: https://rewindex.com/company/lightstep/incidents/knt98pzp7nts · Markdown: https://rewindex.com/company/lightstep/incidents/knt98pzp7nts.md · JSON: https://rewindex.com/api/v1/companies/lightstep/incidents/knt98pzp7nts · Generated 2026-10-20T00:03:17.484Z