# Lightstep (ServiceNow Cloud Observability): web UI is slow to load

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2022-11-17 14:56 UTC · Resolved: 2022-11-17 21:02 UTC · Duration: 6.1 h
- Updates: 3 · Affected components: Observability - Web UI - Dashboards, US - Dashboards, Observability - Web UI - Service Directory, US - Service Directory, Observability - Web UI - Notebooks, US - Notebooks, Observability - Web UI - Explorer, US - Explorer, Observability - Web UI - Change Intelligence, US - Change Intelligence
- [Vendor status page: https://stspg.io/dk8kpkvpkhcp](https://stspg.io/dk8kpkvpkhcp)
- [Company: Lightstep (ServiceNow Cloud Observability)](https://rewindex.com/company/lightstep.md)

## Timeline of updates

- **investigating** 2022-11-17 14:56 UTC: We are currently investigating this issue.
- **monitoring** 2022-11-17 15:48 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2022-11-17 21:02 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/lightstep/incidents/kk4ym52pfg3p · Markdown: https://rewindex.com/company/lightstep/incidents/kk4ym52pfg3p.md · JSON: https://rewindex.com/api/v1/companies/lightstep/incidents/kk4ym52pfg3p · Generated 2026-10-20T00:49:47.083Z