# Lightstep (ServiceNow Cloud Observability): Escalation notifications are not sent for new alert

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2021-10-15 02:48 UTC · Resolved: 2021-10-15 03:47 UTC · Duration: 59 min
- Updates: 1
- [Vendor status page: https://status.lightstep.com/incidents/hymwxdjtgv7t](https://status.lightstep.com/incidents/hymwxdjtgv7t)
- [Company: Lightstep (ServiceNow Cloud Observability)](https://rewindex.com/company/lightstep.md)

## Timeline of updates

- **resolved** 2021-10-15 03:47 UTC: This incident has been resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/lightstep/incidents/hymwxdjtgv7t · Markdown: https://rewindex.com/company/lightstep/incidents/hymwxdjtgv7t.md · JSON: https://rewindex.com/api/v1/companies/lightstep/incidents/hymwxdjtgv7t · Generated 2026-10-20T00:05:40.857Z