# Lightstep (ServiceNow Cloud Observability): Alert status in Web UI may display Unknown

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2023-04-25 00:41 UTC · Resolved: 2023-04-25 02:45 UTC · Duration: 2.1 h
- Updates: 3
- [Vendor status page: https://stspg.io/xcbb18r0dqsn](https://stspg.io/xcbb18r0dqsn)
- [Company: Lightstep (ServiceNow Cloud Observability)](https://rewindex.com/company/lightstep.md)

## Timeline of updates

- **investigating** 2023-04-25 00:41 UTC: Alert notifications are not impacted. We are currently investigating this issue.
- **monitoring** 2023-04-25 02:14 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2023-04-25 02:45 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/lightstep/incidents/gd9kpr522pyp · Markdown: https://rewindex.com/company/lightstep/incidents/gd9kpr522pyp.md · JSON: https://rewindex.com/api/v1/companies/lightstep/incidents/gd9kpr522pyp · Generated 2026-10-20T00:49:41.977Z