# Lightstep (ServiceNow Cloud Observability): Degraded span ingestion and trace assembly

- Impact (vendor’s label): major
- Status: resolved
- Started: 2021-03-04 20:58 UTC · Resolved: 2021-03-04 20:58 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.lightstep.com/incidents/dcj2vcy93wcl](https://status.lightstep.com/incidents/dcj2vcy93wcl)
- [Company: Lightstep (ServiceNow Cloud Observability)](https://rewindex.com/company/lightstep.md)

## Timeline of updates

- **resolved** 2021-03-04 20:58 UTC: Span ingestion and trace assembly were failing from 12:58 - 1:09pm. The incident has been mitigated and we are continuing to monitor. This outage affected Alerts and Data Ingestion and Aggregation - Statistics.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/lightstep/incidents/dcj2vcy93wcl · Markdown: https://rewindex.com/company/lightstep/incidents/dcj2vcy93wcl.md · JSON: https://rewindex.com/api/v1/companies/lightstep/incidents/dcj2vcy93wcl · Generated 2026-10-20T01:30:48.682Z