# Lightstep (ServiceNow Cloud Observability): Partial span ingestion outage

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2024-04-13 00:10 UTC · Resolved: 2024-04-12 21:00 UTC · Duration: -191 min
- Updates: 1
- [Vendor status page: https://stspg.io/xyr9njrpf2sq](https://stspg.io/xyr9njrpf2sq)
- [Company: Lightstep (ServiceNow Cloud Observability)](https://rewindex.com/company/lightstep.md)

## Timeline of updates

- **resolved** 2024-04-12 21:00 UTC: A subset of customers experienced partial span ingestion outage, starting at 08:45 AM UTC and ending at 12:45 PM UTC.


---
Canonical: https://rewindex.com/company/lightstep/incidents/c34rmm9k77z1 · Markdown: https://rewindex.com/company/lightstep/incidents/c34rmm9k77z1.md · JSON: https://rewindex.com/api/v1/companies/lightstep/incidents/c34rmm9k77z1 · Generated 2026-10-20T01:31:35.680Z