# Lightstep (ServiceNow Cloud Observability): Root Cause Analysis feature is experiencing failures

> Lightstep (ServiceNow Cloud Observability) status incident “Root Cause Analysis feature is experiencing failures” on 2020-05-14: impact major (vendor’s label), 5.5 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/lightstep/incidents/b7ybpn4tct8g
Last updated: 2020-05-14T20:40:00Z

- Impact (vendor’s label): major
- Status: resolved
- Started: 2020-05-14 15:10 UTC · Resolved: 2020-05-14 20:40 UTC · Duration: 5.5 h
- Updates: 1
- [Vendor status page: https://status.lightstep.com/incidents/b7ybpn4tct8g](https://status.lightstep.com/incidents/b7ybpn4tct8g)
- [Company: Lightstep (ServiceNow Cloud Observability)](https://rewindex.com/company/lightstep.md)

## Timeline of updates

- **resolved** 2020-05-14 20:40 UTC: This incident has been resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: major) posted by Lightstep (ServiceNow Cloud Observability), started 2020-05-14 15:10 UTC, resolved after 5.5 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/lightstep/incidents/b7ybpn4tct8g
- Citation: Lightstep (ServiceNow Cloud Observability), “Root Cause Analysis feature is experiencing failures” (2020-05-14 15:10 UTC). Archived by Rewindex: https://rewindex.com/company/lightstep/incidents/b7ybpn4tct8g (CC BY 4.0).
- Markdown link: `[Lightstep (ServiceNow Cloud Observability): Root Cause Analysis feature is experiencing failures (2020-05-14)](https://rewindex.com/company/lightstep/incidents/b7ybpn4tct8g)`


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Canonical: https://rewindex.com/company/lightstep/incidents/b7ybpn4tct8g · Markdown: https://rewindex.com/company/lightstep/incidents/b7ybpn4tct8g.md · JSON: https://rewindex.com/api/v1/companies/lightstep/incidents/b7ybpn4tct8g · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T14:47:34.388Z