# Lightstep (ServiceNow Cloud Observability): Elevated errors and latency receiving spans for customers using the shared pool

- Impact (vendor’s label): none
- Status: resolved
- Started: 2021-04-14 15:05 UTC · Resolved: 2021-04-14 15:35 UTC · Duration: 30 min
- Updates: 1
- [Vendor status page: https://status.lightstep.com/incidents/77wbxkplp3cj](https://status.lightstep.com/incidents/77wbxkplp3cj)
- [Company: Lightstep (ServiceNow Cloud Observability)](https://rewindex.com/company/lightstep.md)

## Timeline of updates

- **resolved** 2021-04-14 15:35 UTC: This incident has been resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/lightstep/incidents/77wbxkplp3cj · Markdown: https://rewindex.com/company/lightstep/incidents/77wbxkplp3cj.md · JSON: https://rewindex.com/api/v1/companies/lightstep/incidents/77wbxkplp3cj · Generated 2026-10-20T00:03:36.809Z