# Lightstep (ServiceNow Cloud Observability): Alert webhook notifications are failing for some customers

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2023-06-28 00:39 UTC · Resolved: 2023-06-28 16:25 UTC · Duration: 16 h
- Updates: 4 · Affected components: Observability - Alerting - Trace alerting, US - Streams Alerting
- [Vendor status page: https://stspg.io/wfrg3l61c27b](https://stspg.io/wfrg3l61c27b)
- [Company: Lightstep (ServiceNow Cloud Observability)](https://rewindex.com/company/lightstep.md)

## Timeline of updates

- **investigating** 2023-06-28 00:39 UTC: We are currently investigating this issue.
- **investigating** 2023-06-28 00:56 UTC: We are continuing to investigate this issue.
- **monitoring** 2023-06-28 01:26 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2023-06-28 16:25 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/lightstep/incidents/64hl2dx62gbq · Markdown: https://rewindex.com/company/lightstep/incidents/64hl2dx62gbq.md · JSON: https://rewindex.com/api/v1/companies/lightstep/incidents/64hl2dx62gbq · Generated 2026-10-20T02:20:49.829Z