# Lightstep (ServiceNow Cloud Observability): intermittent UI unavailability issues

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2023-05-02 21:08 UTC · Resolved: 2023-05-02 23:44 UTC · Duration: 2.6 h
- Updates: 4 · Affected components: Observability - Web UI - Dashboards, US - Dashboards, Observability - API, US - Observability - API, Observability - Web UI - Service Directory, US - Service Directory, Observability - Web UI - Notebooks, US - Notebooks, Observability - Web UI - Explorer, US - Explorer, Observability - Web UI - Change Intelligence, US - Change Intelligence
- [Vendor status page: https://stspg.io/vmfhv1hr03bk](https://stspg.io/vmfhv1hr03bk)
- [Company: Lightstep (ServiceNow Cloud Observability)](https://rewindex.com/company/lightstep.md)

## Timeline of updates

- **investigating** 2023-05-02 21:08 UTC: We are currently investigating this issue.
- **investigating** 2023-05-02 22:00 UTC: We are continuing to investigate this issue.
- **monitoring** 2023-05-02 22:32 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2023-05-02 23:44 UTC: Incident has been resolved.

## Rewindex changes for this incident

- 2023-05-02 21:08 UTC: [Critical incident: intermittent UI unavailability issues](https://rewindex.com/change/idbfa6d3e2e4d03.md)


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Canonical: https://rewindex.com/company/lightstep/incidents/5pptk2nj8hxg · Markdown: https://rewindex.com/company/lightstep/incidents/5pptk2nj8hxg.md · JSON: https://rewindex.com/api/v1/companies/lightstep/incidents/5pptk2nj8hxg · Generated 2026-10-20T01:30:41.520Z