# Lightstep (ServiceNow Cloud Observability): Errors Authenticating Public API Callers

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2021-08-10 15:05 UTC · Resolved: 2021-08-10 16:14 UTC · Duration: 1.1 h
- Updates: 1
- [Vendor status page: https://status.lightstep.com/incidents/4s413l4t9svh](https://status.lightstep.com/incidents/4s413l4t9svh)
- [Company: Lightstep (ServiceNow Cloud Observability)](https://rewindex.com/company/lightstep.md)

## Timeline of updates

- **resolved** 2021-08-10 16:14 UTC: The fix has been deployed and auth errors have resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/lightstep/incidents/4s413l4t9svh · Markdown: https://rewindex.com/company/lightstep/incidents/4s413l4t9svh.md · JSON: https://rewindex.com/api/v1/companies/lightstep/incidents/4s413l4t9svh · Generated 2026-10-20T02:20:41.295Z