# Lightstep (ServiceNow Cloud Observability): Login is failing for some users

- Impact (vendor’s label): major
- Status: resolved
- Started: 2021-01-08 03:29 UTC · Resolved: 2021-01-08 03:51 UTC · Duration: 22 min
- Updates: 1
- [Vendor status page: https://status.lightstep.com/incidents/4rzkys43qpfw](https://status.lightstep.com/incidents/4rzkys43qpfw)
- [Company: Lightstep (ServiceNow Cloud Observability)](https://rewindex.com/company/lightstep.md)

## Timeline of updates

- **resolved** 2021-01-08 03:51 UTC: This incident has been resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/lightstep/incidents/4rzkys43qpfw · Markdown: https://rewindex.com/company/lightstep/incidents/4rzkys43qpfw.md · JSON: https://rewindex.com/api/v1/companies/lightstep/incidents/4rzkys43qpfw · Generated 2026-10-20T01:31:51.700Z