# Lightstep (ServiceNow Cloud Observability): Lightstep is not receiving data from customer satellites

> Lightstep (ServiceNow Cloud Observability) status incident “Lightstep is not receiving data from customer satellites” on 2020-01-14: impact critical (vendor’s label), 1.0 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/lightstep/incidents/0jpybw4d77qs
Last updated: 2020-01-14T19:05:00Z

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2020-01-14 18:04 UTC · Resolved: 2020-01-14 19:05 UTC · Duration: 1.0 h
- Updates: 1
- [Vendor status page: https://status.lightstep.com/incidents/0jpybw4d77qs](https://status.lightstep.com/incidents/0jpybw4d77qs)
- [Company: Lightstep (ServiceNow Cloud Observability)](https://rewindex.com/company/lightstep.md)

## Timeline of updates

- **resolved** 2020-01-14 19:05 UTC: The incident has been resolved. There was data loss from 10:04am to 10:57am PT.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: critical) posted by Lightstep (ServiceNow Cloud Observability), started 2020-01-14 18:04 UTC, resolved after 1.0 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/lightstep/incidents/0jpybw4d77qs
- Citation: Lightstep (ServiceNow Cloud Observability), “Lightstep is not receiving data from customer satellites” (2020-01-14 18:04 UTC). Archived by Rewindex: https://rewindex.com/company/lightstep/incidents/0jpybw4d77qs (CC BY 4.0).
- Markdown link: `[Lightstep (ServiceNow Cloud Observability): Lightstep is not receiving data from customer satellites (2020-01-14)](https://rewindex.com/company/lightstep/incidents/0jpybw4d77qs)`


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Canonical: https://rewindex.com/company/lightstep/incidents/0jpybw4d77qs · Markdown: https://rewindex.com/company/lightstep/incidents/0jpybw4d77qs.md · JSON: https://rewindex.com/api/v1/companies/lightstep/incidents/0jpybw4d77qs · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T17:54:50.824Z