# Lightstep (ServiceNow Cloud Observability) in May 2024: incidents, uptime and changes

> Lightstep (ServiceNow Cloud Observability) in May 2024: 3 incidents on its status page (2 major or critical), 99.54% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Lightstep (ServiceNow Cloud Observability)’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/lightstep/2024/05
Last updated: 2024-06-01T00:00:00Z

- Incidents posted: 3 (major/critical: 2) · Maintenance: 0
- By vendor impact label: major 2, none 1
- Uptime (vendor-reported): 99.54% free of major/critical incidents, 99.54% free of any incident; outage time 3 h 23 min, incident time 3 h 23 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [April 2024](https://rewindex.com/company/lightstep/2024/04.md) · Next: [June 2024](https://rewindex.com/company/lightstep/2024/06.md) · [All months](https://rewindex.com/company/lightstep/reports.md) · [Lightstep (ServiceNow Cloud Observability)](https://rewindex.com/company/lightstep.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [High failure rate in metric queries](https://rewindex.com/company/lightstep/incidents/t2c819qsq4lj.md) | major | 2024-05-07 11:53 UTC | 2024-05-07 14:31 UTC | 2.6 h | resolved |
| [Telemetry ingest severely degraded (spans, logs, metrics)](https://rewindex.com/company/lightstep/incidents/1cy30zx0r076.md) | major | 2024-05-13 17:20 UTC | 2024-05-13 18:05 UTC | 46 min | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [High failure rate in metric queries](https://rewindex.com/company/lightstep/incidents/t2c819qsq4lj.md) | major | 2024-05-07 11:53 UTC | 2024-05-07 14:31 UTC | 2.6 h | resolved |
| [Telemetry ingest severely degraded (spans, logs, metrics)](https://rewindex.com/company/lightstep/incidents/1cy30zx0r076.md) | major | 2024-05-13 17:20 UTC | 2024-05-13 18:05 UTC | 46 min | resolved |
| [Telemetry ingest severely degraded (spans, logs, metrics)](https://rewindex.com/company/lightstep/incidents/5415cdb081q1.md) | none | 2024-05-21 19:37 UTC | 2024-05-21 19:36 UTC | -1 min | resolved |

## Cite this

Lightstep (ServiceNow Cloud Observability) posted 3 status incidents in May 2024 (2 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/lightstep/2024/05
- Citation: Lightstep (ServiceNow Cloud Observability), “Lightstep (ServiceNow Cloud Observability) in May 2024” (2024-05-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/lightstep/2024/05 (CC BY 4.0).
- Markdown link: `[Lightstep (ServiceNow Cloud Observability): Lightstep (ServiceNow Cloud Observability) in May 2024 (2024-05-01)](https://rewindex.com/company/lightstep/2024/05)`


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Canonical: https://rewindex.com/company/lightstep/2024/05 · Markdown: https://rewindex.com/company/lightstep/2024/05.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T13:58:51.308Z