# Lightstep (ServiceNow Cloud Observability) in July 2023: incidents, uptime and changes

> Lightstep (ServiceNow Cloud Observability) in July 2023: 3 incidents on its status page (1 major or critical), 98.72% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Lightstep (ServiceNow Cloud Observability)’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/lightstep/2023/07
Last updated: 2023-08-01T00:00:00Z

- Incidents posted: 3 (major/critical: 1) · Maintenance: 0
- By vendor impact label: critical 1, minor 2
- Uptime (vendor-reported): 98.72% free of major/critical incidents, 97.23% free of any incident; outage time 9 h 28 min, incident time 20 h 34 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [June 2023](https://rewindex.com/company/lightstep/2023/06.md) · Next: [August 2023](https://rewindex.com/company/lightstep/2023/08.md) · [All months](https://rewindex.com/company/lightstep/reports.md) · [Lightstep (ServiceNow Cloud Observability)](https://rewindex.com/company/lightstep.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Lightstep experience major issues with web UI, query and ingest.](https://rewindex.com/company/lightstep/incidents/sp2rgdsgy0r7.md) | critical | 2023-07-11 03:21 UTC | 2023-07-11 12:48 UTC | 9.5 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Lightstep experience major issues with web UI, query and ingest.](https://rewindex.com/company/lightstep/incidents/sp2rgdsgy0r7.md) | critical | 2023-07-11 03:21 UTC | 2023-07-11 12:48 UTC | 9.5 h | resolved |
| [Degraded metric query performance](https://rewindex.com/company/lightstep/incidents/m58c12zthmtm.md) | minor | 2023-07-17 17:27 UTC | 2023-07-17 17:39 UTC | 12 min | resolved |
| [Span Query Unavailability and Latency](https://rewindex.com/company/lightstep/incidents/wmwnm5bwfn5n.md) | minor | 2023-07-25 18:47 UTC | 2023-07-26 05:42 UTC | 11 h | resolved |

## Cite this

Lightstep (ServiceNow Cloud Observability) posted 3 status incidents in July 2023 (1 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/lightstep/2023/07
- Citation: Lightstep (ServiceNow Cloud Observability), “Lightstep (ServiceNow Cloud Observability) in July 2023” (2023-07-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/lightstep/2023/07 (CC BY 4.0).
- Markdown link: `[Lightstep (ServiceNow Cloud Observability): Lightstep (ServiceNow Cloud Observability) in July 2023 (2023-07-01)](https://rewindex.com/company/lightstep/2023/07)`


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Canonical: https://rewindex.com/company/lightstep/2023/07 · Markdown: https://rewindex.com/company/lightstep/2023/07.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:01:55.488Z