# Lightstep (ServiceNow Cloud Observability) in September 2022: incidents, uptime and changes

> Lightstep (ServiceNow Cloud Observability) in September 2022: 2 incidents on its status page (1 major or critical), 99.51% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Lightstep (ServiceNow Cloud Observability)’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/lightstep/2022/09
Last updated: 2022-10-01T00:00:00Z

- Incidents posted: 2 (major/critical: 1) · Maintenance: 0
- By vendor impact label: major 1, minor 1
- Uptime (vendor-reported): 99.51% free of major/critical incidents, 98.35% free of any incident; outage time 3 h 30 min, incident time 11 h 52 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [August 2022](https://rewindex.com/company/lightstep/2022/08.md) · Next: [October 2022](https://rewindex.com/company/lightstep/2022/10.md) · [All months](https://rewindex.com/company/lightstep/reports.md) · [Lightstep (ServiceNow Cloud Observability)](https://rewindex.com/company/lightstep.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [ingestion errors for certain customers](https://rewindex.com/company/lightstep/incidents/68l4407hqq6g.md) | major | 2022-09-14 09:45 UTC | 2022-09-14 13:15 UTC | 3.5 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Investigating - in App Virtual Agent is inaccessible.](https://rewindex.com/company/lightstep/incidents/mtxcdg31mycc.md) | minor | 2022-09-07 18:45 UTC | 2022-09-08 03:07 UTC | 8.4 h | resolved |
| [ingestion errors for certain customers](https://rewindex.com/company/lightstep/incidents/68l4407hqq6g.md) | major | 2022-09-14 09:45 UTC | 2022-09-14 13:15 UTC | 3.5 h | resolved |

## Cite this

Lightstep (ServiceNow Cloud Observability) posted 2 status incidents in September 2022 (1 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/lightstep/2022/09
- Citation: Lightstep (ServiceNow Cloud Observability), “Lightstep (ServiceNow Cloud Observability) in September 2022” (2022-09-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/lightstep/2022/09 (CC BY 4.0).
- Markdown link: `[Lightstep (ServiceNow Cloud Observability): Lightstep (ServiceNow Cloud Observability) in September 2022 (2022-09-01)](https://rewindex.com/company/lightstep/2022/09)`


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Canonical: https://rewindex.com/company/lightstep/2022/09 · Markdown: https://rewindex.com/company/lightstep/2022/09.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T13:12:50.617Z