# Lightstep (ServiceNow Cloud Observability) in October 2021: incidents, uptime and changes

> Lightstep (ServiceNow Cloud Observability) in October 2021: 6 incidents on its status page (2 major or critical), 99.79% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Lightstep (ServiceNow Cloud Observability)’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/lightstep/2021/10
Last updated: 2021-11-01T00:00:00Z

- Incidents posted: 6 (major/critical: 2) · Maintenance: 0
- By vendor impact label: critical 1, major 1, minor 3, none 1
- Uptime (vendor-reported): 99.79% free of major/critical incidents, 98.93% free of any incident; outage time 1 h 33 min, incident time 7 h 57 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [September 2021](https://rewindex.com/company/lightstep/2021/09.md) · Next: [November 2021](https://rewindex.com/company/lightstep/2021/11.md) · [All months](https://rewindex.com/company/lightstep/reports.md) · [Lightstep (ServiceNow Cloud Observability)](https://rewindex.com/company/lightstep.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Escalation notifications are not sent for new alert](https://rewindex.com/company/lightstep/incidents/hymwxdjtgv7t.md) | critical | 2021-10-15 02:48 UTC | 2021-10-15 03:47 UTC | 59 min | resolved |
| [Errors Assembling Traces](https://rewindex.com/company/lightstep/incidents/hr33hjxrz27l.md) | major | 2021-10-20 17:08 UTC | 2021-10-20 17:42 UTC | 34 min | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Streams data is delayed](https://rewindex.com/company/lightstep/incidents/p62hb53m4xl7.md) | minor | 2021-10-01 17:32 UTC | 2021-10-01 17:46 UTC | 14 min | resolved |
| [Increased error rate ingesting data into Lightstep](https://rewindex.com/company/lightstep/incidents/5jhwhqms2677.md) | none | 2021-10-04 19:37 UTC | 2021-10-04 20:06 UTC | 29 min | resolved |
| [intermittent statistics lag](https://rewindex.com/company/lightstep/incidents/pmw460vct3q8.md) | minor | 2021-10-05 14:53 UTC | 2021-10-05 19:50 UTC | 5.0 h | resolved |
| [Escalation notifications are not sent for new alert](https://rewindex.com/company/lightstep/incidents/hymwxdjtgv7t.md) | critical | 2021-10-15 02:48 UTC | 2021-10-15 03:47 UTC | 59 min | resolved |
| [Increased metric query latency for some customers](https://rewindex.com/company/lightstep/incidents/r39pflf1tbp3.md) | minor | 2021-10-20 13:39 UTC | 2021-10-20 14:52 UTC | 1.2 h | resolved |
| [Errors Assembling Traces](https://rewindex.com/company/lightstep/incidents/hr33hjxrz27l.md) | major | 2021-10-20 17:08 UTC | 2021-10-20 17:42 UTC | 34 min | resolved |

## Cite this

Lightstep (ServiceNow Cloud Observability) posted 6 status incidents in October 2021 (2 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/lightstep/2021/10
- Citation: Lightstep (ServiceNow Cloud Observability), “Lightstep (ServiceNow Cloud Observability) in October 2021” (2021-10-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/lightstep/2021/10 (CC BY 4.0).
- Markdown link: `[Lightstep (ServiceNow Cloud Observability): Lightstep (ServiceNow Cloud Observability) in October 2021 (2021-10-01)](https://rewindex.com/company/lightstep/2021/10)`


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Canonical: https://rewindex.com/company/lightstep/2021/10 · Markdown: https://rewindex.com/company/lightstep/2021/10.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T14:06:04.452Z