# Lightstep (ServiceNow Cloud Observability) in August 2021: incidents, uptime and changes

> Lightstep (ServiceNow Cloud Observability) in August 2021: 3 incidents on its status page (1 major or critical), 99.70% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Lightstep (ServiceNow Cloud Observability)’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/lightstep/2021/08
Last updated: 2021-09-01T00:00:00Z

- Incidents posted: 3 (major/critical: 1) · Maintenance: 0
- By vendor impact label: major 1, minor 2
- Uptime (vendor-reported): 99.70% free of major/critical incidents, 99.44% free of any incident; outage time 2 h 13 min, incident time 4 h 7 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [July 2021](https://rewindex.com/company/lightstep/2021/07.md) · Next: [September 2021](https://rewindex.com/company/lightstep/2021/09.md) · [All months](https://rewindex.com/company/lightstep/reports.md) · [Lightstep (ServiceNow Cloud Observability)](https://rewindex.com/company/lightstep.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Ingest issues connecting to lightstep SAAS](https://rewindex.com/company/lightstep/incidents/gqlt89dhh7bp.md) | major | 2021-08-11 18:03 UTC | 2021-08-11 20:16 UTC | 2.2 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Errors Authenticating Public API Callers](https://rewindex.com/company/lightstep/incidents/4s413l4t9svh.md) | minor | 2021-08-10 15:05 UTC | 2021-08-10 16:14 UTC | 1.1 h | resolved |
| [Ingest issues connecting to lightstep SAAS](https://rewindex.com/company/lightstep/incidents/gqlt89dhh7bp.md) | major | 2021-08-11 18:03 UTC | 2021-08-11 20:16 UTC | 2.2 h | resolved |
| [Metrics Ingestion is Delayed](https://rewindex.com/company/lightstep/incidents/qb3t0vnskd2t.md) | minor | 2021-08-18 19:27 UTC | 2021-08-18 20:12 UTC | 45 min | resolved |

## Cite this

Lightstep (ServiceNow Cloud Observability) posted 3 status incidents in August 2021 (1 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/lightstep/2021/08
- Citation: Lightstep (ServiceNow Cloud Observability), “Lightstep (ServiceNow Cloud Observability) in August 2021” (2021-08-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/lightstep/2021/08 (CC BY 4.0).
- Markdown link: `[Lightstep (ServiceNow Cloud Observability): Lightstep (ServiceNow Cloud Observability) in August 2021 (2021-08-01)](https://rewindex.com/company/lightstep/2021/08)`


---
Canonical: https://rewindex.com/company/lightstep/2021/08 · Markdown: https://rewindex.com/company/lightstep/2021/08.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T13:31:42.087Z