# Lightstep (ServiceNow Cloud Observability) in September 2020: incidents, uptime and changes

> Lightstep (ServiceNow Cloud Observability) in September 2020: 6 incidents on its status page (2 major or critical), 99.39% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Lightstep (ServiceNow Cloud Observability)’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/lightstep/2020/09
Last updated: 2020-10-01T00:00:00Z

- Incidents posted: 6 (major/critical: 2) · Maintenance: 0
- By vendor impact label: major 2, minor 4
- Uptime (vendor-reported): 99.39% free of major/critical incidents, 95.13% free of any incident; outage time 4 h 20 min, incident time 35 h
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [August 2020](https://rewindex.com/company/lightstep/2020/08.md) · Next: [October 2020](https://rewindex.com/company/lightstep/2020/10.md) · [All months](https://rewindex.com/company/lightstep/reports.md) · [Lightstep (ServiceNow Cloud Observability)](https://rewindex.com/company/lightstep.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Intermittent issues loading traces and with the traces API endpoint](https://rewindex.com/company/lightstep/incidents/lsv52dwrhmdl.md) | major | 2020-09-22 16:30 UTC | 2020-09-22 18:28 UTC | 2.0 h | resolved |
| [Ingestion Delay in Streams](https://rewindex.com/company/lightstep/incidents/w7sm8m8tg4q3.md) | major | 2020-09-23 12:49 UTC | 2020-09-23 15:11 UTC | 2.4 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [ingestion delays in service directory](https://rewindex.com/company/lightstep/incidents/qfyvdj89cy3q.md) | minor | 2020-09-16 13:25 UTC | 2020-09-16 13:58 UTC | 33 min | resolved |
| [ingestion delays in service directory](https://rewindex.com/company/lightstep/incidents/0nd7czj1ldhr.md) | minor | 2020-09-17 19:19 UTC | 2020-09-17 20:33 UTC | 1.2 h | resolved |
| [Intermittent issues loading traces and with the traces API endpoint](https://rewindex.com/company/lightstep/incidents/lsv52dwrhmdl.md) | major | 2020-09-22 16:30 UTC | 2020-09-22 18:28 UTC | 2.0 h | resolved |
| [Ingestion Delay in Streams](https://rewindex.com/company/lightstep/incidents/w7sm8m8tg4q3.md) | major | 2020-09-23 12:49 UTC | 2020-09-23 15:11 UTC | 2.4 h | resolved |
| [Ingestion delays in service directory](https://rewindex.com/company/lightstep/incidents/lq5dh5thldcz.md) | minor | 2020-09-23 16:47 UTC | 2020-09-23 19:15 UTC | 2.5 h | resolved |
| [Ingestion delay for streams, service directory](https://rewindex.com/company/lightstep/incidents/r3w4d54rzyh6.md) | minor | 2020-09-23 22:37 UTC | 2020-09-25 01:02 UTC | 26 h | resolved |

## Cite this

Lightstep (ServiceNow Cloud Observability) posted 6 status incidents in September 2020 (2 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/lightstep/2020/09
- Citation: Lightstep (ServiceNow Cloud Observability), “Lightstep (ServiceNow Cloud Observability) in September 2020” (2020-09-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/lightstep/2020/09 (CC BY 4.0).
- Markdown link: `[Lightstep (ServiceNow Cloud Observability): Lightstep (ServiceNow Cloud Observability) in September 2020 (2020-09-01)](https://rewindex.com/company/lightstep/2020/09)`


---
Canonical: https://rewindex.com/company/lightstep/2020/09 · Markdown: https://rewindex.com/company/lightstep/2020/09.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T13:54:20.006Z