# Lightstep (ServiceNow Cloud Observability) in August 2020: incidents, uptime and changes

> Lightstep (ServiceNow Cloud Observability) in August 2020: 4 incidents on its status page (1 major or critical), 99.55% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Lightstep (ServiceNow Cloud Observability)’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/lightstep/2020/08
Last updated: 2020-09-01T00:00:00Z

- Incidents posted: 4 (major/critical: 1) · Maintenance: 0
- By vendor impact label: major 1, minor 3
- Uptime (vendor-reported): 99.55% free of major/critical incidents, 99.07% free of any incident; outage time 3 h 18 min, incident time 6 h 54 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [July 2020](https://rewindex.com/company/lightstep/2020/07.md) · Next: [September 2020](https://rewindex.com/company/lightstep/2020/09.md) · [All months](https://rewindex.com/company/lightstep/reports.md) · [Lightstep (ServiceNow Cloud Observability)](https://rewindex.com/company/lightstep.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Delays and errors during telemetry ingestion](https://rewindex.com/company/lightstep/incidents/pd57ppps2thh.md) | major | 2020-08-11 11:52 UTC | 2020-08-11 15:10 UTC | 3.3 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Delays and errors during telemetry ingestion](https://rewindex.com/company/lightstep/incidents/pd57ppps2thh.md) | major | 2020-08-11 11:52 UTC | 2020-08-11 15:10 UTC | 3.3 h | resolved |
| [Delays and Errors During Telemetry Ingestion](https://rewindex.com/company/lightstep/incidents/h7tzlyv2qlsf.md) | minor | 2020-08-17 20:16 UTC | 2020-08-17 21:19 UTC | 1.1 h | resolved |
| [Ingestion errors](https://rewindex.com/company/lightstep/incidents/0lgqz785bf44.md) | minor | 2020-08-25 16:22 UTC | 2020-08-25 16:28 UTC | 6 min | resolved |
| [Delay in processing data for RCA](https://rewindex.com/company/lightstep/incidents/qcnd7jzkdx8k.md) | minor | 2020-08-31 21:14 UTC | 2020-08-31 23:41 UTC | 2.5 h | resolved |

## Cite this

Lightstep (ServiceNow Cloud Observability) posted 4 status incidents in August 2020 (1 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/lightstep/2020/08
- Citation: Lightstep (ServiceNow Cloud Observability), “Lightstep (ServiceNow Cloud Observability) in August 2020” (2020-08-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/lightstep/2020/08 (CC BY 4.0).
- Markdown link: `[Lightstep (ServiceNow Cloud Observability): Lightstep (ServiceNow Cloud Observability) in August 2020 (2020-08-01)](https://rewindex.com/company/lightstep/2020/08)`


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Canonical: https://rewindex.com/company/lightstep/2020/08 · Markdown: https://rewindex.com/company/lightstep/2020/08.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T11:01:34.897Z