# Lightstep (ServiceNow Cloud Observability) in July 2020: incidents, uptime and changes

> Lightstep (ServiceNow Cloud Observability) in July 2020: 4 incidents on its status page (1 major or critical), 99.90% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Lightstep (ServiceNow Cloud Observability)’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/lightstep/2020/07
Last updated: 2020-08-01T00:00:00Z

- Incidents posted: 4 (major/critical: 1) · Maintenance: 0
- By vendor impact label: major 1, minor 2, none 1
- Uptime (vendor-reported): 99.90% free of major/critical incidents, 99.59% free of any incident; outage time 41 min, incident time 3 h
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [June 2020](https://rewindex.com/company/lightstep/2020/06.md) · Next: [August 2020](https://rewindex.com/company/lightstep/2020/08.md) · [All months](https://rewindex.com/company/lightstep/reports.md) · [Lightstep (ServiceNow Cloud Observability)](https://rewindex.com/company/lightstep.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Service directory failing to load, Streams delayed in populating](https://rewindex.com/company/lightstep/incidents/mkhwf21l0ktm.md) | major | 2020-07-14 17:26 UTC | 2020-07-14 18:07 UTC | 41 min | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Service directory failing to load, Streams delayed in populating](https://rewindex.com/company/lightstep/incidents/mkhwf21l0ktm.md) | major | 2020-07-14 17:26 UTC | 2020-07-14 18:07 UTC | 41 min | resolved |
| [Delay in publishing streams data](https://rewindex.com/company/lightstep/incidents/2cyczmpz2n7l.md) | minor | 2020-07-21 19:40 UTC | 2020-07-21 20:26 UTC | 46 min | resolved |
| [RCA and Streams pages failing to load](https://rewindex.com/company/lightstep/incidents/nmjb1cn3jckd.md) | minor | 2020-07-22 23:15 UTC | 2020-07-23 00:48 UTC | 1.6 h | resolved |
| [Span ingestion and trace assembly are degraded](https://rewindex.com/company/lightstep/incidents/v5gjpgghsz98.md) | none | 2020-07-28 19:39 UTC | 2020-07-28 19:55 UTC | 16 min | resolved |

## Cite this

Lightstep (ServiceNow Cloud Observability) posted 4 status incidents in July 2020 (1 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/lightstep/2020/07
- Citation: Lightstep (ServiceNow Cloud Observability), “Lightstep (ServiceNow Cloud Observability) in July 2020” (2020-07-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/lightstep/2020/07 (CC BY 4.0).
- Markdown link: `[Lightstep (ServiceNow Cloud Observability): Lightstep (ServiceNow Cloud Observability) in July 2020 (2020-07-01)](https://rewindex.com/company/lightstep/2020/07)`


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Canonical: https://rewindex.com/company/lightstep/2020/07 · Markdown: https://rewindex.com/company/lightstep/2020/07.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T13:53:52.233Z