# Lightstep (ServiceNow Cloud Observability) in May 2020: incidents, uptime and changes

> Lightstep (ServiceNow Cloud Observability) in May 2020: 3 incidents on its status page (1 major or critical), 99.26% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Lightstep (ServiceNow Cloud Observability)’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/lightstep/2020/05
Last updated: 2020-06-01T00:00:00Z

- Incidents posted: 3 (major/critical: 1) · Maintenance: 0
- By vendor impact label: major 1, minor 1, none 1
- Uptime (vendor-reported): 99.26% free of major/critical incidents, 99.24% free of any incident; outage time 5 h 30 min, incident time 5 h 38 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [March 2020](https://rewindex.com/company/lightstep/2020/03.md) · Next: [June 2020](https://rewindex.com/company/lightstep/2020/06.md) · [All months](https://rewindex.com/company/lightstep/reports.md) · [Lightstep (ServiceNow Cloud Observability)](https://rewindex.com/company/lightstep.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Root Cause Analysis feature is experiencing failures](https://rewindex.com/company/lightstep/incidents/b7ybpn4tct8g.md) | major | 2020-05-14 15:10 UTC | 2020-05-14 20:40 UTC | 5.5 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Root Cause Analysis feature is experiencing failures](https://rewindex.com/company/lightstep/incidents/b7ybpn4tct8g.md) | major | 2020-05-14 15:10 UTC | 2020-05-14 20:40 UTC | 5.5 h | resolved |
| [Delay in streams processing](https://rewindex.com/company/lightstep/incidents/lc2vhktvkx3q.md) | none | 2020-05-15 20:00 UTC | 2020-05-15 20:00 UTC | 0 min | resolved |
| [Root-Cause Analysis Page Is Experiencing Issues](https://rewindex.com/company/lightstep/incidents/hhv6m7rpxn8n.md) | minor | 2020-05-20 15:57 UTC | 2020-05-20 16:05 UTC | 8 min | resolved |

## Cite this

Lightstep (ServiceNow Cloud Observability) posted 3 status incidents in May 2020 (1 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/lightstep/2020/05
- Citation: Lightstep (ServiceNow Cloud Observability), “Lightstep (ServiceNow Cloud Observability) in May 2020” (2020-05-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/lightstep/2020/05 (CC BY 4.0).
- Markdown link: `[Lightstep (ServiceNow Cloud Observability): Lightstep (ServiceNow Cloud Observability) in May 2020 (2020-05-01)](https://rewindex.com/company/lightstep/2020/05)`


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Canonical: https://rewindex.com/company/lightstep/2020/05 · Markdown: https://rewindex.com/company/lightstep/2020/05.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T11:02:54.976Z