# Lightstep (ServiceNow Cloud Observability) in March 2020: incidents, uptime and changes

> Lightstep (ServiceNow Cloud Observability) in March 2020: 4 incidents on its status page (2 major or critical), 99.97% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Lightstep (ServiceNow Cloud Observability)’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/lightstep/2020/03
Last updated: 2020-04-01T00:00:00Z

- Incidents posted: 4 (major/critical: 2) · Maintenance: 0
- By vendor impact label: critical 1, major 1, none 2
- Uptime (vendor-reported): 99.97% free of major/critical incidents, 99.97% free of any incident; outage time 13 min, incident time 13 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [February 2020](https://rewindex.com/company/lightstep/2020/02.md) · Next: [May 2020](https://rewindex.com/company/lightstep/2020/05.md) · [All months](https://rewindex.com/company/lightstep/reports.md) · [Lightstep (ServiceNow Cloud Observability)](https://rewindex.com/company/lightstep.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Service directory charts failing to load](https://rewindex.com/company/lightstep/incidents/1jxsnkfrnppj.md) | critical | 2020-03-09 19:44 UTC | 2020-03-09 19:57 UTC | 13 min | resolved |
| [Service Directory Charts Failing to Load](https://rewindex.com/company/lightstep/incidents/n1l7hnpxjym3.md) | major | 2020-03-27 22:08 UTC | 2020-03-27 22:08 UTC | 0 min | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Email links may show SSL certificate validation issues](https://rewindex.com/company/lightstep/incidents/tc7z3jlw3rv9.md) | none | 2020-03-04 18:27 UTC | 2020-03-04 19:06 UTC | 39 min | resolved |
| [Data Processing Delays](https://rewindex.com/company/lightstep/incidents/57kgk71v9c4s.md) | none | 2020-03-06 13:00 UTC | 2020-03-06 13:00 UTC | 0 min | resolved |
| [Service directory charts failing to load](https://rewindex.com/company/lightstep/incidents/1jxsnkfrnppj.md) | critical | 2020-03-09 19:44 UTC | 2020-03-09 19:57 UTC | 13 min | resolved |
| [Service Directory Charts Failing to Load](https://rewindex.com/company/lightstep/incidents/n1l7hnpxjym3.md) | major | 2020-03-27 22:08 UTC | 2020-03-27 22:08 UTC | 0 min | resolved |

## Cite this

Lightstep (ServiceNow Cloud Observability) posted 4 status incidents in March 2020 (2 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/lightstep/2020/03
- Citation: Lightstep (ServiceNow Cloud Observability), “Lightstep (ServiceNow Cloud Observability) in March 2020” (2020-03-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/lightstep/2020/03 (CC BY 4.0).
- Markdown link: `[Lightstep (ServiceNow Cloud Observability): Lightstep (ServiceNow Cloud Observability) in March 2020 (2020-03-01)](https://rewindex.com/company/lightstep/2020/03)`


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Canonical: https://rewindex.com/company/lightstep/2020/03 · Markdown: https://rewindex.com/company/lightstep/2020/03.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:24:37.060Z