# Lightstep (ServiceNow Cloud Observability) in January 2020: incidents, uptime and changes

> Lightstep (ServiceNow Cloud Observability) in January 2020: 2 incidents on its status page (2 major or critical), 99.71% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Lightstep (ServiceNow Cloud Observability)’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/lightstep/2020/01
Last updated: 2020-02-01T00:00:00Z

- Incidents posted: 2 (major/critical: 2) · Maintenance: 0
- By vendor impact label: critical 1, major 1
- Uptime (vendor-reported): 99.71% free of major/critical incidents, 99.71% free of any incident; outage time 2 h 9 min, incident time 2 h 9 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [December 2019](https://rewindex.com/company/lightstep/2019/12.md) · Next: [February 2020](https://rewindex.com/company/lightstep/2020/02.md) · [All months](https://rewindex.com/company/lightstep/reports.md) · [Lightstep (ServiceNow Cloud Observability)](https://rewindex.com/company/lightstep.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Lightstep is not receiving data from customer satellites](https://rewindex.com/company/lightstep/incidents/0jpybw4d77qs.md) | critical | 2020-01-14 18:04 UTC | 2020-01-14 19:05 UTC | 1.0 h | resolved |
| [Some users experiencing problems logging in](https://rewindex.com/company/lightstep/incidents/044b8j1gg2n2.md) | major | 2020-01-22 00:11 UTC | 2020-01-22 01:19 UTC | 1.1 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Lightstep is not receiving data from customer satellites](https://rewindex.com/company/lightstep/incidents/0jpybw4d77qs.md) | critical | 2020-01-14 18:04 UTC | 2020-01-14 19:05 UTC | 1.0 h | resolved |
| [Some users experiencing problems logging in](https://rewindex.com/company/lightstep/incidents/044b8j1gg2n2.md) | major | 2020-01-22 00:11 UTC | 2020-01-22 01:19 UTC | 1.1 h | resolved |

## Cite this

Lightstep (ServiceNow Cloud Observability) posted 2 status incidents in January 2020 (2 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/lightstep/2020/01
- Citation: Lightstep (ServiceNow Cloud Observability), “Lightstep (ServiceNow Cloud Observability) in January 2020” (2020-01-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/lightstep/2020/01 (CC BY 4.0).
- Markdown link: `[Lightstep (ServiceNow Cloud Observability): Lightstep (ServiceNow Cloud Observability) in January 2020 (2020-01-01)](https://rewindex.com/company/lightstep/2020/01)`


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Canonical: https://rewindex.com/company/lightstep/2020/01 · Markdown: https://rewindex.com/company/lightstep/2020/01.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T14:08:29.090Z