# Lightstep (ServiceNow Cloud Observability)

- Domain: lightstep.com · Category: observability
- Status page: https://status.lightstep.com (polled every 10 minutes; now operational)
- Incidents archived: 126 (59 major/critical, 4 maintenances), history since 2017-08-09
- Last 90 days: 0 incidents; open now: 0
- Silently edited or deleted incidents: 0

## How Lightstep (ServiceNow Cloud Observability) reports incidents

Not enough incidents to compare yet (needs 20 in a year and 10 with full update detail; has 0 and 50).

## Incidents by year

| Year | Incidents | Major/critical | Maintenance | Median duration |
| --- | --- | --- | --- | --- |
| 2017 | 2 | 0 | 3 | 20 min |
| 2018 | 6 | 4 | 0 | 53 min |
| 2019 | 10 | 4 | 0 | 1.9 h |
| 2020 | 34 | 16 | 0 | 1.0 h |
| 2021 | 24 | 11 | 0 | 1.1 h |
| 2022 | 21 | 11 | 0 | 1.5 h |
| 2023 | 16 | 8 | 0 | 2.6 h |
| 2024 | 10 | 4 | 1 | 1.1 h |
| 2025 | 3 | 1 | 0 | 3.3 h |

## Pricing

_No structured pricing extracted yet._

## Recent notable changes

| When (UTC) | Change | Summary |
| --- | --- | --- |
| 2025-06-12 18:55 UTC | [Critical incident: Mass outage](https://rewindex.com/change/i0807dac145e139.md) · [Google Cloud outage](https://rewindex.com/events/2025-06-12-google-cloud) | pending |
| 2024-06-06 09:59 UTC | [Major incident: Degraded spans queries](https://rewindex.com/change/i14f4fdef56da97.md) | pending |
| 2024-05-13 17:20 UTC | [Major incident: Telemetry ingest severely degraded (spans, logs, metrics)](https://rewindex.com/change/i573984e69903e1.md) | pending |
| 2024-05-07 11:53 UTC | [Major incident: High failure rate in metric queries](https://rewindex.com/change/ic069b7f3f17eda.md) | pending |
| 2024-01-22 22:33 UTC | [Critical incident: span ingestion for customers using Cloud Observability operated microsats failing](https://rewindex.com/change/if879ba64f625b0.md) | pending |
| 2023-09-18 20:21 UTC | [Major incident: app.lightstep.com was intermittently unavailable](https://rewindex.com/change/i980b68545e4877.md) · [AWS outage](https://rewindex.com/events/2023-09-18-aws) | pending |
| 2023-07-11 03:21 UTC | [Critical incident: Lightstep experience major issues with web UI, query and ingest.](https://rewindex.com/change/ica6b33f8b3972a.md) | pending |
| 2023-06-01 19:12 UTC | [Critical incident: Webapp is down](https://rewindex.com/change/i61ee7e977e1b7a.md) | pending |
| 2023-05-02 21:08 UTC | [Critical incident: intermittent UI unavailability issues](https://rewindex.com/change/idbfa6d3e2e4d03.md) | pending |
| 2023-02-27 21:12 UTC | [Major incident: Elevated errors in alerts, API time series queries, dashboards, notebooks](https://rewindex.com/change/i99451a172b654b.md) | pending |

Full timeline: [Lightstep (ServiceNow Cloud Observability) changes](https://rewindex.com/company/lightstep/changes.md)
## Silent edits and deletions

_None._

## Page change history

_None._

_No page changes since the first snapshot._

## Latest 100 incidents

| Started (UTC) | Incident | Impact | Duration | Edited |
| --- | --- | --- | --- | --- |
| 2025-08-19 13:15 UTC | [Alerts tab loading slowly](https://rewindex.com/company/lightstep/incidents/7ktb1p5jsf4v.md) | minor | 3.3 h |  |
| 2025-07-16 13:49 UTC | [Intermittent Webapp Unavailability](https://rewindex.com/company/lightstep/incidents/1h9t5yjk5fxt.md) | none | 6.3 h |  |
| 2025-06-12 18:55 UTC | [Mass outage](https://rewindex.com/company/lightstep/incidents/hjlv9ybjgzpx.md) · [Google Cloud outage](https://rewindex.com/events/2025-06-12-google-cloud) | critical | 2.7 h |  |
| 2024-10-22 17:47 UTC | [Log ingest service degradation](https://rewindex.com/company/lightstep/incidents/ghqbj4063kqh.md) | none | 27 min |  |
| 2024-09-26 17:32 UTC | [Arrow Ingestion Traffic Degrading](https://rewindex.com/company/lightstep/incidents/5r0ynbq4wy5w.md) | none | 1.1 h |  |
| 2024-08-28 17:36 UTC | [Log ingestion severely degraded for customers using Elastic ingestion endpoint](https://rewindex.com/company/lightstep/incidents/jjsyy4jz31gq.md) | none | -1476 min |  |
| 2024-06-06 09:59 UTC | [Degraded spans queries](https://rewindex.com/company/lightstep/incidents/xs7j5gtmxy74.md) | major | 10 h |  |
| 2024-05-21 19:37 UTC | [Telemetry ingest severely degraded (spans, logs, metrics)](https://rewindex.com/company/lightstep/incidents/5415cdb081q1.md) | none | -1 min |  |
| 2024-05-13 17:20 UTC | [Telemetry ingest severely degraded (spans, logs, metrics)](https://rewindex.com/company/lightstep/incidents/1cy30zx0r076.md) | major | 46 min |  |
| 2024-05-07 11:53 UTC | [High failure rate in metric queries](https://rewindex.com/company/lightstep/incidents/t2c819qsq4lj.md) | major | 2.6 h |  |
| 2024-04-13 00:10 UTC | [Partial span ingestion outage](https://rewindex.com/company/lightstep/incidents/c34rmm9k77z1.md) | minor | -191 min |  |
| 2024-03-14 19:58 UTC | [Degraded log ingestion and partial query results](https://rewindex.com/company/lightstep/incidents/415htm4vw7rg.md) | none | 55 min |  |
| 2024-01-22 22:33 UTC | [span ingestion for customers using Cloud Observability operated microsats failing](https://rewindex.com/company/lightstep/incidents/pjbpnqd5g41q.md) | critical | 1.1 h |  |
| 2023-09-18 20:21 UTC | [app.lightstep.com was intermittently unavailable](https://rewindex.com/company/lightstep/incidents/x6x782dkxqgj.md) · [AWS outage](https://rewindex.com/events/2023-09-18-aws) | major | 13 h |  |
| 2023-09-15 19:05 UTC | [Errors and higher latency on all API endpoints](https://rewindex.com/company/lightstep/incidents/20smnrlqjlz1.md) | minor | 6.5 h |  |
| 2023-08-30 18:29 UTC | [Degraded Service Directory and long time range span queries for some customers.](https://rewindex.com/company/lightstep/incidents/xff930ngp5g0.md) | minor | 17 h |  |
| 2023-07-25 18:47 UTC | [Span Query Unavailability and Latency](https://rewindex.com/company/lightstep/incidents/wmwnm5bwfn5n.md) | minor | 11 h |  |
| 2023-07-17 17:27 UTC | [Degraded metric query performance](https://rewindex.com/company/lightstep/incidents/m58c12zthmtm.md) | minor | 12 min |  |
| 2023-07-11 03:21 UTC | [Lightstep experience major issues with web UI, query and ingest.](https://rewindex.com/company/lightstep/incidents/sp2rgdsgy0r7.md) | critical | 9.5 h |  |
| 2023-06-28 00:39 UTC | [Alert webhook notifications are failing for some customers](https://rewindex.com/company/lightstep/incidents/64hl2dx62gbq.md) | minor | 16 h |  |
| 2023-06-01 19:12 UTC | [Webapp is down](https://rewindex.com/company/lightstep/incidents/sljzhlxzrlkd.md) | critical | 4.4 h |  |
| 2023-05-02 21:08 UTC | [intermittent UI unavailability issues](https://rewindex.com/company/lightstep/incidents/5pptk2nj8hxg.md) | critical | 2.6 h |  |
| 2023-04-25 00:41 UTC | [Alert status in Web UI may display Unknown](https://rewindex.com/company/lightstep/incidents/gd9kpr522pyp.md) | minor | 2.1 h |  |
| 2023-04-12 22:07 UTC | [Intermittent Login and PermissionDenied Issues in the APP](https://rewindex.com/company/lightstep/incidents/xz6s5gkd64q6.md) | none | 1.1 h |  |
| 2023-03-01 21:33 UTC | [Email notification delivery impacted](https://rewindex.com/company/lightstep/incidents/mtrzw10nnw2v.md) | none | 2.6 h |  |
| 2023-02-27 21:12 UTC | [Elevated errors in alerts, API time series queries, dashboards, notebooks](https://rewindex.com/company/lightstep/incidents/mbskkj7whs6j.md) | major | 23 min |  |
| 2023-02-23 20:05 UTC | [Not evaluating unified alerts](https://rewindex.com/company/lightstep/incidents/y9yhb6tkfj22.md) | critical | 1.7 h |  |
| 2023-02-16 16:39 UTC | [Span Ingestion & Trace Assembly Degraded](https://rewindex.com/company/lightstep/incidents/knt98pzp7nts.md) | major | 1.2 h |  |
| 2023-01-19 23:18 UTC | [Alert evaluation delays](https://rewindex.com/company/lightstep/incidents/xp2z3d81wkk2.md) | critical | 2.1 h |  |
| 2022-12-13 21:56 UTC | [Failures ingesting Cloudwatch metrics](https://rewindex.com/company/lightstep/incidents/k6x9jw0k5mzl.md) | none | 1.4 h |  |
| 2022-12-08 23:23 UTC | [Failures ingesting metric points and displaying streams time series data](https://rewindex.com/company/lightstep/incidents/mm4g4qy0llqt.md) | major | 1.3 h |  |
| 2022-12-02 01:01 UTC | [Lightstep web application is unavailable](https://rewindex.com/company/lightstep/incidents/ld29rqx75tbw.md) | critical | 2.3 h |  |
| 2022-11-17 14:56 UTC | [web UI is slow to load](https://rewindex.com/company/lightstep/incidents/kk4ym52pfg3p.md) | minor | 6.1 h |  |
| 2022-10-07 19:41 UTC | [Lightstep web application is unavailable](https://rewindex.com/company/lightstep/incidents/msdc5535mkxj.md) | critical | 12 min |  |
| 2022-09-14 09:45 UTC | [ingestion errors for certain customers](https://rewindex.com/company/lightstep/incidents/68l4407hqq6g.md) | major | 3.5 h |  |
| 2022-09-07 18:45 UTC | [Investigating - in App Virtual Agent is inaccessible.](https://rewindex.com/company/lightstep/incidents/mtxcdg31mycc.md) | minor | 8.4 h |  |
| 2022-08-01 15:41 UTC | [Failure to ingest streams data](https://rewindex.com/company/lightstep/incidents/tw7kb2hm4qh2.md) | minor | 3.7 h |  |
| 2022-07-21 20:05 UTC | [Ingestion and web UI outage](https://rewindex.com/company/lightstep/incidents/jyj858ftvg2p.md) | major | 57 min |  |
| 2022-07-21 10:15 UTC | [Failing to ingest some span data](https://rewindex.com/company/lightstep/incidents/jyk6rhl7sq68.md) | major | 1.4 h |  |
| 2022-06-23 17:19 UTC | [intermittent gaps in streams data](https://rewindex.com/company/lightstep/incidents/gf028z5lg07j.md) | none | 1.1 h |  |
| 2022-06-15 14:51 UTC | [Some customers may experience small amounts of missing spans in queries under certain circumstances.](https://rewindex.com/company/lightstep/incidents/rkv1bh7k21d2.md) | minor | 41 min |  |
| 2022-05-16 19:45 UTC | [span ingestion experiencing errors for some customers](https://rewindex.com/company/lightstep/incidents/nqzcc9nybbr6.md) | none | 1.5 h |  |
| 2022-03-16 20:23 UTC | [Degraded performance for notebook queries](https://rewindex.com/company/lightstep/incidents/0498fpwsjmd7.md) | minor | 7.6 h |  |
| 2022-02-04 20:28 UTC | [Errors Ingesting Span Data](https://rewindex.com/company/lightstep/incidents/9wd4j8gv4ppg.md) | major | 4.1 h |  |
| 2022-02-04 18:39 UTC | [Errors Ingesting Span Data](https://rewindex.com/company/lightstep/incidents/yc58krs0zb64.md) | minor | 1.5 h |  |
| 2022-02-01 22:25 UTC | [Delays receiving data from satellites](https://rewindex.com/company/lightstep/incidents/v0zxwgdw4dt6.md) | major | 1.3 h |  |
| 2022-01-31 21:10 UTC | [Lightstep is having issues](https://rewindex.com/company/lightstep/incidents/qnf0tsfh59wj.md) | minor | 54 min |  |
| 2022-01-27 17:12 UTC | [Slack / commands not working](https://rewindex.com/company/lightstep/incidents/r3vwhdyqg5lc.md) | major | 1.6 h |  |
| 2022-01-20 17:58 UTC | [Lightstep Webapp Down](https://rewindex.com/company/lightstep/incidents/mvbs7hjyddbt.md) | critical | 3.4 h |  |
| 2022-01-07 15:24 UTC | [Lightstep Webapp and API Experiencing Issues](https://rewindex.com/company/lightstep/incidents/bg9npd41d8wg.md) | major | 2.2 h |  |
| 2021-12-20 20:31 UTC | [Errors in Lightstep UI](https://rewindex.com/company/lightstep/incidents/7lbv38pjlxmx.md) | major | 2.6 h |  |
| 2021-11-12 16:58 UTC | [Degraded performance of web application](https://rewindex.com/company/lightstep/incidents/dg2198gwt73c.md) | minor | 21 h |  |
| 2021-10-20 17:08 UTC | [Errors Assembling Traces](https://rewindex.com/company/lightstep/incidents/hr33hjxrz27l.md) | major | 34 min |  |
| 2021-10-20 13:39 UTC | [Increased metric query latency for some customers](https://rewindex.com/company/lightstep/incidents/r39pflf1tbp3.md) | minor | 1.2 h |  |
| 2021-10-15 02:48 UTC | [Escalation notifications are not sent for new alert](https://rewindex.com/company/lightstep/incidents/hymwxdjtgv7t.md) | critical | 59 min |  |
| 2021-10-05 14:53 UTC | [intermittent statistics lag](https://rewindex.com/company/lightstep/incidents/pmw460vct3q8.md) | minor | 5.0 h |  |
| 2021-10-04 19:37 UTC | [Increased error rate ingesting data into Lightstep](https://rewindex.com/company/lightstep/incidents/5jhwhqms2677.md) | none | 29 min |  |
| 2021-10-01 17:32 UTC | [Streams data is delayed](https://rewindex.com/company/lightstep/incidents/p62hb53m4xl7.md) | minor | 14 min |  |
| 2021-09-30 14:24 UTC | [possible issues sending traffic to the public satellite pool](https://rewindex.com/company/lightstep/incidents/y366sqmjqxkj.md) | major | 30 min |  |
| 2021-08-18 19:27 UTC | [Metrics Ingestion is Delayed](https://rewindex.com/company/lightstep/incidents/qb3t0vnskd2t.md) | minor | 45 min |  |
| 2021-08-11 18:03 UTC | [Ingest issues connecting to lightstep SAAS](https://rewindex.com/company/lightstep/incidents/gqlt89dhh7bp.md) | major | 2.2 h |  |
| 2021-08-10 15:05 UTC | [Errors Authenticating Public API Callers](https://rewindex.com/company/lightstep/incidents/4s413l4t9svh.md) | minor | 1.1 h |  |
| 2021-07-21 17:10 UTC | [webapp and ingestion failures](https://rewindex.com/company/lightstep/incidents/fm2rrvp6nqnt.md) | major | 3.1 h |  |
| 2021-07-19 21:15 UTC | [Data ingestion delays](https://rewindex.com/company/lightstep/incidents/0jp1cr5dj0tl.md) | minor | 1.9 h |  |
| 2021-06-29 23:59 UTC | [Data ingestion delays for microsatellites](https://rewindex.com/company/lightstep/incidents/0g3mwl0b8z68.md) | major | 6.2 h |  |
| 2021-06-07 20:44 UTC | [Data delay for stream statistics](https://rewindex.com/company/lightstep/incidents/wss0409cfq6k.md) | none | 48 min |  |
| 2021-06-07 19:37 UTC | [Degraded ingestion from satellites to SaaS](https://rewindex.com/company/lightstep/incidents/b8m9gtvsd0ml.md) | none | 20 min |  |
| 2021-05-27 18:00 UTC | [Key operations charts partially blank](https://rewindex.com/company/lightstep/incidents/hd7rd04cjbw2.md) | none | 0 min |  |
| 2021-04-14 15:05 UTC | [Elevated errors and latency receiving spans for customers using the shared pool](https://rewindex.com/company/lightstep/incidents/77wbxkplp3cj.md) | none | 30 min |  |
| 2021-03-17 17:32 UTC | [Intermittent issues loading streams](https://rewindex.com/company/lightstep/incidents/56k4gzbw1s08.md) | major | 2.6 h |  |
| 2021-03-04 20:58 UTC | [Degraded span ingestion and trace assembly](https://rewindex.com/company/lightstep/incidents/dcj2vcy93wcl.md) | major | 0 min |  |
| 2021-02-19 19:12 UTC | [Streams statistics are slightly delayed](https://rewindex.com/company/lightstep/incidents/9f9zq0mkq9jr.md) | minor | 19 min |  |
| 2021-01-11 19:46 UTC | [Ingestion delays with for streams, service directory](https://rewindex.com/company/lightstep/incidents/jwkrk89d5hfm.md) | major | 4.3 h |  |
| 2021-01-08 03:29 UTC | [Login is failing for some users](https://rewindex.com/company/lightstep/incidents/4rzkys43qpfw.md) | major | 22 min |  |
| 2020-12-14 12:07 UTC | [Oauth outage](https://rewindex.com/company/lightstep/incidents/f9hg4rn2fkrb.md) · [Google Cloud outage](https://rewindex.com/events/2020-12-14-google-cloud) | critical | 3.3 h |  |
| 2020-12-03 17:16 UTC | [Deployments page intermittently unavailable.](https://rewindex.com/company/lightstep/incidents/bv9n5h5qf66v.md) | major | 2.4 h |  |
| 2020-12-03 15:37 UTC | [Deployments page unavailable.](https://rewindex.com/company/lightstep/incidents/lp70dy3h29r0.md) | major | 49 min |  |
| 2020-11-19 18:41 UTC | [Partial outage with assembling traces](https://rewindex.com/company/lightstep/incidents/kqmsdgmkpz48.md) | major | 52 min |  |
| 2020-10-30 22:05 UTC | [Ingestion delay for Key Operations](https://rewindex.com/company/lightstep/incidents/zt1wf0dr3h96.md) | none | 16 min |  |
| 2020-10-12 23:04 UTC | [Ingestion Delay for Streams, Service Directory](https://rewindex.com/company/lightstep/incidents/r1bqlmnqrs3z.md) | minor | 23 min |  |
| 2020-09-23 22:37 UTC | [Ingestion delay for streams, service directory](https://rewindex.com/company/lightstep/incidents/r3w4d54rzyh6.md) | minor | 26 h |  |
| 2020-09-23 16:47 UTC | [Ingestion delays in service directory](https://rewindex.com/company/lightstep/incidents/lq5dh5thldcz.md) | minor | 2.5 h |  |
| 2020-09-23 12:49 UTC | [Ingestion Delay in Streams](https://rewindex.com/company/lightstep/incidents/w7sm8m8tg4q3.md) | major | 2.4 h |  |
| 2020-09-22 16:30 UTC | [Intermittent issues loading traces and with the traces API endpoint](https://rewindex.com/company/lightstep/incidents/lsv52dwrhmdl.md) | major | 2.0 h |  |
| 2020-09-17 19:19 UTC | [ingestion delays in service directory](https://rewindex.com/company/lightstep/incidents/0nd7czj1ldhr.md) | minor | 1.2 h |  |
| 2020-09-16 13:25 UTC | [ingestion delays in service directory](https://rewindex.com/company/lightstep/incidents/qfyvdj89cy3q.md) | minor | 33 min |  |
| 2020-08-31 21:14 UTC | [Delay in processing data for RCA](https://rewindex.com/company/lightstep/incidents/qcnd7jzkdx8k.md) | minor | 2.5 h |  |
| 2020-08-25 16:22 UTC | [Ingestion errors](https://rewindex.com/company/lightstep/incidents/0lgqz785bf44.md) | minor | 6 min |  |
| 2020-08-17 20:16 UTC | [Delays and Errors During Telemetry Ingestion](https://rewindex.com/company/lightstep/incidents/h7tzlyv2qlsf.md) | minor | 1.1 h |  |
| 2020-08-11 11:52 UTC | [Delays and errors during telemetry ingestion](https://rewindex.com/company/lightstep/incidents/pd57ppps2thh.md) | major | 3.3 h |  |
| 2020-07-28 19:39 UTC | [Span ingestion and trace assembly are degraded](https://rewindex.com/company/lightstep/incidents/v5gjpgghsz98.md) | none | 16 min |  |
| 2020-07-22 23:15 UTC | [RCA and Streams pages failing to load](https://rewindex.com/company/lightstep/incidents/nmjb1cn3jckd.md) | minor | 1.6 h |  |
| 2020-07-21 19:40 UTC | [Delay in publishing streams data](https://rewindex.com/company/lightstep/incidents/2cyczmpz2n7l.md) | minor | 46 min |  |
| 2020-07-14 17:26 UTC | [Service directory failing to load, Streams delayed in populating](https://rewindex.com/company/lightstep/incidents/mkhwf21l0ktm.md) | major | 41 min |  |
| 2020-06-24 14:18 UTC | [Data Ingestion was failing, Lightstep UI was unavailable](https://rewindex.com/company/lightstep/incidents/3y358zs0cvgn.md) | major | 53 min |  |
| 2020-06-17 19:19 UTC | [web application signin down](https://rewindex.com/company/lightstep/incidents/gfxb99z51bpm.md) | critical | 3 min |  |
| 2020-06-09 00:00 UTC | [SAML SSO Errors](https://rewindex.com/company/lightstep/incidents/w99jfk1fy2bv.md) | minor | 47 min |  |
| 2020-06-04 19:32 UTC | [Ingestion delay for streams](https://rewindex.com/company/lightstep/incidents/nfl1qzxvpnhl.md) | minor | 2.8 h |  |
| 2020-05-20 15:57 UTC | [Root-Cause Analysis Page Is Experiencing Issues](https://rewindex.com/company/lightstep/incidents/hhv6m7rpxn8n.md) | minor | 8 min |  |
| 2020-05-15 20:00 UTC | [Delay in streams processing](https://rewindex.com/company/lightstep/incidents/lc2vhktvkx3q.md) | none | 0 min |  |


## Charts

### Chart data: Lightstep (ServiceNow Cloud Observability) status incidents per year
Grey: all non-maintenance incidents. Orange: major or critical. Years before Oct 2026 come from the vendor’s own status history.

| Year | Incidents | Major/critical |
| --- | --- | --- |
| 2017 | 2 | 0 |
| 2018 | 6 | 4 |
| 2019 | 10 | 4 |
| 2020 | 34 | 16 |
| 2021 | 24 | 11 |
| 2022 | 21 | 11 |
| 2023 | 16 | 8 |
| 2024 | 10 | 4 |
| 2025 | 3 | 1 |

### Chart data: Incidents per month, last 36 months
By impact as reported by the vendor. Maintenance excluded.

| Month | Impact | Incidents |
| --- | --- | --- |
| 2024-01 | critical | 1 |
| 2024-03 | none | 1 |
| 2024-04 | minor | 1 |
| 2024-05 | major | 2 |
| 2024-05 | none | 1 |
| 2024-06 | major | 1 |
| 2024-08 | none | 1 |
| 2024-09 | none | 1 |
| 2024-10 | none | 1 |
| 2025-06 | critical | 1 |
| 2025-07 | none | 1 |
| 2025-08 | minor | 1 |

---
Canonical: https://rewindex.com/company/lightstep · Markdown: https://rewindex.com/company/lightstep.md · JSON: https://rewindex.com/api/v1/companies/lightstep · Generated 2026-10-19T23:12:42.057Z