# Lightdash: Issues with deploying and creating preview environments

- Impact (vendor’s label): major
- Status: resolved
- Started: 2024-01-29 15:40 UTC · Resolved: 2024-01-29 17:08 UTC · Duration: 1.5 h
- Updates: 4 · Affected components: Lightdash Cloud (EU), Lightdash Cloud - Lightdash Cloud (EU), Lightdash Cloud - Lightdash Cloud (US), Lightdash Cloud (US)
- [Vendor status page: https://stspg.io/pp3zl0p1lqqs](https://stspg.io/pp3zl0p1lqqs)
- [Company: Lightdash](https://rewindex.com/company/lightdash.md)

## Summary

Lightdash reported a major incident affecting EU and US Cloud, causing empty Explores during deployments or Preview environment creation. It ran from 2024-01-29 15:40 UTC to 2024-01-29 17:08 UTC (1 h 28 min). Lightdash identified release 0.956.4, reverted Cloud instances, released a fix, and recommended self-hosted users upgrade to 0.965.6 and browser users hard-refresh. _(machine-written, sol)_
## Timeline of updates

- **identified** 2024-01-29 15:40 UTC: We’ve identified an issue within the following release: 0.956.4, leading to empty Explores when deploying to a Lightdash project or creating Preview environments. We’ve reverted all Cloud instances. For self-hosted users, we recommend upgrading to version 0.965.6 in Lightdash.
- **identified** 2024-01-29 16:24 UTC: We've identified the issue and are currently building a new image: 0.965.6
- **monitoring** 2024-01-29 16:25 UTC: A fix has been implemented and we're currently monitoring all instances. We recommend applying a "hard refresh" to your browser tab/window to ensure you get the latest changes applied
- **resolved** 2024-01-29 17:08 UTC: This incident has been resolved by applying a fix and releasing a new version of the app.  Thank you for your patience during this time.

## Rewindex changes for this incident

- 2024-01-29 15:40 UTC: [Major incident: Issues with deploying and creating preview environments](https://rewindex.com/change/i060ba699c38954.md)


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Canonical: https://rewindex.com/company/lightdash/incidents/jlnvqy71xmc1 · Markdown: https://rewindex.com/company/lightdash/incidents/jlnvqy71xmc1.md · JSON: https://rewindex.com/api/v1/companies/lightdash/incidents/jlnvqy71xmc1 · Generated 2026-10-18T10:38:55.171Z