# Lightdash: Embedding features may be unavailable

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-09-29 18:34 UTC · Resolved: 2025-09-29 19:26 UTC · Duration: 51 min
- Updates: 4 · Affected components: Lightdash Cloud (EU), Lightdash Cloud - Lightdash Cloud (EU), Lightdash Cloud - Lightdash Cloud (US), Lightdash Cloud (US)
- [Vendor status page: https://stspg.io/k878rxflv0fz](https://stspg.io/k878rxflv0fz)
- [Company: Lightdash](https://rewindex.com/company/lightdash.md)

## Summary

Lightdash reported a major incident affecting EU and US Cloud: some customers’ embedded content failed to load and the settings page was missing due to an external feature-flag provider error. It started at 2025-09-29 18:34 UTC, lasted 51 min, and was resolved at 2025-09-29 19:26 UTC after a fix was implemented. _(machine-written, sol)_
## Timeline of updates

- **identified** 2025-09-29 18:34 UTC: Some customers may notice embedded content not loading and the settings page missing. We've found an error with an external provider we use to flag this feature, we're working on a fix now
- **monitoring** 2025-09-29 19:09 UTC: A fix has been implemented and we are monitoring the results.
- **monitoring** 2025-09-29 19:25 UTC: We are continuing to monitor for any further issues.
- **resolved** 2025-09-29 19:26 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2025-09-29 18:34 UTC: [Major incident: Embedding features may be unavailable](https://rewindex.com/change/ica665cfe2007a8.md)


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Canonical: https://rewindex.com/company/lightdash/incidents/6w95bmdzmshr · Markdown: https://rewindex.com/company/lightdash/incidents/6w95bmdzmshr.md · JSON: https://rewindex.com/api/v1/companies/lightdash/incidents/6w95bmdzmshr · Generated 2026-10-18T10:29:13.828Z