# Lightdash: Degraded performance on US cloud instance

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2024-05-01 11:33 UTC · Resolved: 2024-05-01 14:06 UTC · Duration: 2.6 h
- Updates: 4 · Affected components: Lightdash Cloud - Lightdash Cloud (US), Lightdash Cloud (US)
- [Vendor status page: https://stspg.io/fk103rk9wjmw](https://stspg.io/fk103rk9wjmw)
- [Company: Lightdash](https://rewindex.com/company/lightdash.md)

## Timeline of updates

- **investigating** 2024-05-01 11:33 UTC: Users are experiencing unexpected errors. We are currently investigating the issue.
- **identified** 2024-05-01 13:05 UTC: The issue has been identified and a fix is being implemented.
- **monitoring** 2024-05-01 13:37 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2024-05-01 14:06 UTC: This incident has been resolved


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Canonical: https://rewindex.com/company/lightdash/incidents/4hgs9dmb73v5 · Markdown: https://rewindex.com/company/lightdash/incidents/4hgs9dmb73v5.md · JSON: https://rewindex.com/api/v1/companies/lightdash/incidents/4hgs9dmb73v5 · Generated 2026-10-18T11:28:08.427Z