# Lightdash: Performance degraded on dashboards and scheduled deliveries

- Impact (vendor’s label): major
- Status: resolved
- Started: 2024-02-28 16:34 UTC · Resolved: 2024-02-28 18:42 UTC · Duration: 2.1 h
- Updates: 5 · Affected components: Lightdash Cloud (EU), Lightdash Cloud - Lightdash Cloud (EU), Lightdash Cloud - Lightdash Cloud (US), Lightdash Cloud (US)
- [Vendor status page: https://stspg.io/bp9t8zrqyqsg](https://stspg.io/bp9t8zrqyqsg)
- [Company: Lightdash](https://rewindex.com/company/lightdash.md)

## Summary

Lightdash reported major performance degradation in EU and US Cloud dashboards and scheduled deliveries, with load times over one minute due to its feature flag provider’s outage. Starting 2024-02-28 16:34 UTC, the incident lasted 2 h 7 min and was resolved at 2024-02-28 18:42 UTC after a fix was deployed to all customers. _(machine-written, sol)_
## Timeline of updates

- **identified** 2024-02-28 16:34 UTC: Dashboards and scheduled deliveries are experiencing degraded performance (\>1 minute) load times due to a service outage with our feature flag provider (https://status.posthog.com) We're currently removing any calls to this service to return Lightdash to normal. Please subscribe for updates.
- **identified** 2024-02-28 17:06 UTC: We're currently deploying a fix to all customers, once this is deployed we'll begin monitoring the fix to ensure we've restored services to normal.
- **identified** 2024-02-28 17:09 UTC: We are continuing to work on a fix for this issue.
- **monitoring** 2024-02-28 17:54 UTC: We've deployed a fix to all customers and are monitoring performance closely. Users are reporting normal loading times.
- **resolved** 2024-02-28 18:42 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2024-02-28 16:34 UTC: [Major incident: Performance degraded on dashboards and scheduled deliveries](https://rewindex.com/change/i2558811b9998ab.md)


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Canonical: https://rewindex.com/company/lightdash/incidents/279hxw1f6777 · Markdown: https://rewindex.com/company/lightdash/incidents/279hxw1f6777.md · JSON: https://rewindex.com/api/v1/companies/lightdash/incidents/279hxw1f6777 · Generated 2026-10-18T11:31:05.791Z