# Lightdash

- Domain: lightdash.com · Category: bi
- Status page: https://status.lightdash.com (polled every 10 minutes; now operational)
- Incidents archived: 24 (12 major/critical, 1 maintenances), history since 2023-01-26
- Last 90 days: 0 incidents; open now: 0
- Silently edited or deleted incidents: 0

## Incidents by year

| Year | Incidents | Major/critical | Maintenance | Median duration |
| --- | --- | --- | --- | --- |
| 2023 | 5 | 2 | 0 | 3.6 h |
| 2024 | 7 | 3 | 0 | 2.6 h |
| 2025 | 7 | 3 | 0 | 2.3 h |
| 2026 | 5 | 4 | 1 | 1.7 h |

## Pricing

_No structured pricing extracted yet._

## Recent notable changes

| When (UTC) | Change | Summary |
| --- | --- | --- |
| 2026-06-15 09:25 UTC | [Critical incident: Application unavailable](https://rewindex.com/change/i610c20ab4a2776.md) | Lightdash Cloud (EU) was unavailable, with possible server errors for customers in Europe, during a critical incident starting 2026-06-15 09:25 UTC. A fix was implemented at 09:33 UTC, and the incident was resolved at 2026-06-15 09:44 UTC after 19 min. |
| 2026-06-12 10:19 UTC | [Major incident: Dashboard charts failures (app.lightdash.cloud)](https://rewindex.com/change/i5c5b6228326b29.md) | Lightdash reported a major outage affecting dashboard chart queries for app.lightdash.cloud users on Lightdash Cloud (US), with errors stating "Invalid timezone: project\_timezone". It started at 2026-06-12 10:19 UTC and was resolved at 2026-06-12 10:44 UTC, lasting 24 min; a fix was applied and monitored. |
| 2026-04-21 11:37 UTC | [Major incident: Network configuration may cause warehouse timeout errors](https://rewindex.com/change/if6aadd669c5751.md) | Lightdash reported a major EU Cloud incident from 2026-04-21 11:37 UTC to 2026-04-21 14:48 UTC (3 h 11 min). An unintentionally provisioned egress IP, 34.140.90.83, caused some warehouse queries to be blocked by customer firewalls. Lightdash worked with affected customers to update allowlists; error rates returned to normal and the incident was resolved. |
| 2026-03-24 10:35 UTC | [Major incident: Intermittent API errors across US](https://rewindex.com/change/i846c3ee6e873c6.md) | Lightdash Cloud (US) experienced intermittent API request failures with major impact from 2026-03-24 10:35 UTC to 2026-03-24 12:19 UTC, lasting 1 h 43 min. Outbound connections exceeded cloud networking capacity, dropping requests; Lightdash restructured its internal network architecture to reduce outbound connection load and reported all services healthy after deploying the fix. |
| 2025-09-29 18:34 UTC | [Major incident: Embedding features may be unavailable](https://rewindex.com/change/ica665cfe2007a8.md) | Lightdash reported a major incident affecting EU and US Cloud: some customers’ embedded content failed to load and the settings page was missing due to an external feature-flag provider error. It started at 2025-09-29 18:34 UTC, lasted 51 min, and was resolved at 2025-09-29 19:26 UTC after a fix was implemented. |
| 2025-06-12 18:40 UTC | [Critical incident: Google Cloud Platform outage](https://rewindex.com/change/ibc92d258c33c3b.md) | A critical Google Cloud Storage outage made core services powering Lightdash queries unavailable in Lightdash Cloud (EU) and Lightdash Cloud (US). The incident started at 2025-06-12 18:40 UTC and was resolved at 2025-06-12 23:16 UTC, lasting 4 h 36 min; queries were loading by 22:12 UTC. |
| 2025-06-02 09:43 UTC | [Major incident: Degraded performance](https://rewindex.com/change/i853ba23b02ffc3.md) | Lightdash reported a major incident affecting Lightdash Cloud (EU) and Lightdash Cloud (US), with downtime on larger instances including app.lightdash.cloud and eu1.lightdash.cloud. It started at 2025-06-02 09:43 UTC and was resolved at 2025-06-02 10:50 UTC, lasting 1 h 6 min; no cause or fix was stated. |
| 2024-06-17 19:03 UTC | [Major incident: Email not sending](https://rewindex.com/change/iefa4105d21f0a0.md) | Lightdash reported a major email outage affecting Lightdash Cloud (EU) and Lightdash Cloud (US), including signup verification and password resets, starting 2024-06-17 19:03 UTC and lasting 10 h 7 min. Lightdash attributed it to its email provider’s outage; emails were processing again at 06-17 20:50 UTC, and the incident was resolved at 2024-06-18 05:10 UTC. |
| 2024-02-28 16:34 UTC | [Major incident: Performance degraded on dashboards and scheduled deliveries](https://rewindex.com/change/i2558811b9998ab.md) | Lightdash reported major performance degradation in EU and US Cloud dashboards and scheduled deliveries, with load times over one minute due to its feature flag provider’s outage. Starting 2024-02-28 16:34 UTC, the incident lasted 2 h 7 min and was resolved at 2024-02-28 18:42 UTC after a fix was deployed to all customers. |
| 2024-01-29 15:40 UTC | [Major incident: Issues with deploying and creating preview environments](https://rewindex.com/change/i060ba699c38954.md) | Lightdash reported a major incident affecting EU and US Cloud, causing empty Explores during deployments or Preview environment creation. It ran from 2024-01-29 15:40 UTC to 2024-01-29 17:08 UTC (1 h 28 min). Lightdash identified release 0.956.4, reverted Cloud instances, released a fix, and recommended self-hosted users upgrade to 0.965.6 and browser users hard-refresh. |

Full timeline: [Lightdash changes](https://rewindex.com/company/lightdash/changes.md)
## Silent edits and deletions

_None._

## Page change history

| Page | URL | Versions | Last changed (UTC) | History |
| --- | --- | --- | --- | --- |
| Pricing | [https://lightdash.com/pricing](https://lightdash.com/pricing) | 1 | 2026-10-17 |  |

_No page changes since the first snapshot._

## Latest 24 incidents

| Started (UTC) | Incident | Impact | Duration | Edited |
| --- | --- | --- | --- | --- |
| 2026-06-15 09:25 UTC | [Application unavailable](https://stspg.io/b6494jzs1wz4) | critical | 19 min |  |
| 2026-06-12 10:19 UTC | [Dashboard charts failures (app.lightdash.cloud)](https://stspg.io/vl692tg4vck7) | major | 24 min |  |
| 2026-05-06 15:14 UTC | [Degraded database performance (US)](https://stspg.io/hvtj4vtl2t1k) | minor | 1.7 h |  |
| 2026-04-21 11:37 UTC | [Network configuration may cause warehouse timeout errors](https://stspg.io/pgczdv4j45tc) | major | 3.2 h |  |
| 2026-03-24 10:35 UTC | [Intermittent API errors across US](https://stspg.io/970vh708h991) | major | 1.7 h |  |
| 2025-09-29 18:34 UTC | [Embedding features may be unavailable](https://stspg.io/k878rxflv0fz) | major | 51 min |  |
| 2025-06-12 18:40 UTC | [Google Cloud Platform outage](https://stspg.io/5lp3330p81tq) | critical | 4.6 h |  |
| 2025-06-12 07:50 UTC | [Users can't access all dashboards (on app.lightdash.cloud)](https://stspg.io/wjh0pntltq4b) | none | 1.0 h |  |
| 2025-06-02 09:43 UTC | [Degraded performance](https://stspg.io/g1h1h3y90rpb) | major | 1.1 h |  |
| 2025-05-29 10:42 UTC | [Degraded performance in app.lightdash.cloud](https://stspg.io/h70jxhmx4ttn) | none | 2.6 h |  |
| 2025-04-14 09:11 UTC | [Degraded performance](https://stspg.io/1sd0g8gsp9qf) | minor | 2.4 h |  |
| 2025-02-10 15:48 UTC | [Google Sheets integration login issues](https://stspg.io/r6lbgkm0kksr) | none | 2.3 h |  |
| 2024-09-16 09:31 UTC | [Email Delivery Issue](https://stspg.io/1d38hbv06j3g) | minor | 26 min |  |
| 2024-08-12 14:13 UTC | [Google-related services impacted](https://stspg.io/t2lgqgn00sb5) | none | 3.8 h |  |
| 2024-06-17 19:03 UTC | [Email not sending](https://stspg.io/7bkcn5cgvv5n) | major | 10 h |  |
| 2024-05-01 11:33 UTC | [Degraded performance on US cloud instance](https://stspg.io/fk103rk9wjmw) | minor | 2.6 h |  |
| 2024-03-06 16:15 UTC | [Degraded performance on cloud instances](https://stspg.io/pbdq945t7369) | minor | 2.6 h |  |
| 2024-02-28 16:34 UTC | [Performance degraded on dashboards and scheduled deliveries](https://stspg.io/bp9t8zrqyqsg) | major | 2.1 h |  |
| 2024-01-29 15:40 UTC | [Issues with deploying and creating preview environments](https://stspg.io/pp3zl0p1lqqs) | major | 1.5 h |  |
| 2023-10-19 15:48 UTC | [Degraded performance on app.lightdash.cloud](https://stspg.io/cvf2zyn9g3pw) | minor | 15 h |  |
| 2023-10-03 15:39 UTC | [Degraded performance and Snowflake Query Failures](https://stspg.io/h54hwgqcpv0n) | major | 0 min |  |
| 2023-06-27 15:59 UTC | [Degraded performance on app.lightdash.cloud](https://stspg.io/30fwcpydrl48) | none | 6.1 h |  |
| 2023-05-09 13:48 UTC | [Lightdash Cloud instability (slow response times)](https://stspg.io/sz5dsbj4ywvq) | major | 1.8 h |  |
| 2023-01-26 16:49 UTC | [app.lightdash.cloud showing degraded performance](https://stspg.io/fxwg0cnwrbhx) | minor | 3.6 h |  |


## Charts

### Chart data: Lightdash status incidents per year
Grey: all non-maintenance incidents. Orange: major or critical. Years before Oct 2026 come from the vendor’s own status history.

| Year | Incidents | Major/critical |
| --- | --- | --- |
| 2023 | 5 | 2 |
| 2024 | 7 | 3 |
| 2025 | 7 | 3 |
| 2026 | 5 | 4 |

### Chart data: Incidents per month, last 36 months
By impact as reported by the vendor. Maintenance excluded.

| Month | Impact | Incidents |
| --- | --- | --- |
| 2023-10 | major | 1 |
| 2023-10 | minor | 1 |
| 2024-01 | major | 1 |
| 2024-02 | major | 1 |
| 2024-03 | minor | 1 |
| 2024-05 | minor | 1 |
| 2024-06 | major | 1 |
| 2024-08 | none | 1 |
| 2024-09 | minor | 1 |
| 2025-02 | none | 1 |
| 2025-04 | minor | 1 |
| 2025-05 | none | 1 |
| 2025-06 | critical | 1 |
| 2025-06 | major | 1 |
| 2025-06 | none | 1 |
| 2025-09 | major | 1 |
| 2026-03 | major | 1 |
| 2026-04 | major | 1 |
| 2026-05 | minor | 1 |
| 2026-06 | critical | 1 |
| 2026-06 | major | 1 |

### Chart data: Page snapshot history
One dot per archived version. Grey = first archived (baseline), orange = text changed.

| Date | Page | Change |
| --- | --- | --- |
| 2026-10-17 | Pricing | baseline |

---
Canonical: https://rewindex.com/company/lightdash · Markdown: https://rewindex.com/company/lightdash.md · JSON: https://rewindex.com/api/v1/companies/lightdash · Generated 2026-10-18T02:27:52.275Z