# Lever: API key generation issues in EU data center

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-04-17 17:45 UTC · Resolved: 2026-04-17 18:53 UTC · Duration: 1.1 h
- Updates: 2 · Affected components: EU Data Center - LeverTRM - Integration API & Webhooks, Integration API & Webhooks
- [Vendor status page: https://stspg.io/npkdfhp13970](https://stspg.io/npkdfhp13970)
- [Company: Lever](https://rewindex.com/company/lever.md)

## Summary

Lever reported a major outage preventing new API key generation in its EU environment (EUDC); existing EU API connections may also have been impacted, while non-EU environments were unaffected. It started at 2026-04-17 17:45 UTC and was resolved at 2026-04-17 18:53 UTC, lasting 1 h 7 min. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-04-17 17:45 UTC: We are currently investigating an issue preventing new API keys from being generated in our EU environment (EUDC).  Impact: Existing or pre-existing API connections in the EU region may also be impacted.  Global (non-EU) environments remain unaffected at this time. Updates to follow shortly
- **resolved** 2026-04-17 18:53 UTC: This incident has been resolved. Impact Summary:  Customers may have had an issue preventing new API keys from being generated in our EU environment (EUDC).  Existing or pre-existing API connections in the EU region may also be impacted. Global (non-EU) environments were unaffected An RCA will be provided within 7-10 business days if applicable.

## Rewindex changes for this incident

- 2026-04-17 17:45 UTC: [Major incident: API key generation issues in EU data center](https://rewindex.com/change/i9a03dbbaf8bb3c.md)


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Canonical: https://rewindex.com/company/lever/incidents/lpzjl8wrclm2 · Markdown: https://rewindex.com/company/lever/incidents/lpzjl8wrclm2.md · JSON: https://rewindex.com/api/v1/companies/lever/incidents/lpzjl8wrclm2 · Generated 2026-10-18T11:40:50.944Z