# LaunchDarkly: User indexing is delayed

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2021-06-30 19:00 UTC · Resolved: 2021-06-30 19:00 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.launchdarkly.com/incidents/p5fxpq847p7c](https://status.launchdarkly.com/incidents/p5fxpq847p7c)
- [Company: LaunchDarkly](https://rewindex.com/company/launchdarkly.md)

## Part of an outage event

- [Snowflake outage, Jun 30, 2021: 7 vendors, 7 incidents](https://rewindex.com/events/2021-06-30-snowflake)
- This incident started in the same window without naming Snowflake (timing only, not evidence of a link). (timing only, posted +32 min vs Snowflake’s own post)

```mermaid
flowchart LR
  root["Snowflake<br/>posted 18:28 UTC"]:::root
  h1["Within an hour<br/>2 vendors, 2 blamed Snowflake<br/>Heap, Lever"]:::blames
  root --> h1
  me["LaunchDarkly (this incident)<br/>posted +32 min"]:::me
  root -.->|"same window"| me
```

_Detected automatically from incidents that started together and named the same provider; a link means one incident named another vendor, not a confirmed cause._

## Timeline of updates

- **resolved** 2021-06-30 19:00 UTC: We've identified an issue with the User Data service. New users are not being indexed and there is an elevated error rate on the user search API. All user data is being queued and will catch up to real-time when the incident is resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/launchdarkly/incidents/p5fxpq847p7c · Markdown: https://rewindex.com/company/launchdarkly/incidents/p5fxpq847p7c.md · JSON: https://rewindex.com/api/v1/companies/launchdarkly/incidents/p5fxpq847p7c · Generated 2026-10-19T23:14:22.480Z