# LaunchDarkly: Trial Customers Blocked from Foundational Plan Upgrade

> LaunchDarkly status incident “Trial Customers Blocked from Foundational Plan Upgrade” on 2025-09-17: impact minor (vendor’s label), 1.6 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/launchdarkly/incidents/npsvzv05q59h
Last updated: 2025-09-17T19:54:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-09-17 18:20 UTC · Resolved: 2025-09-17 19:54 UTC · Duration: 1.6 h
- Updates: 1
- [Vendor status page: https://status.launchdarkly.com/incidents/npsvzv05q59h](https://status.launchdarkly.com/incidents/npsvzv05q59h)
- [Company: LaunchDarkly](https://rewindex.com/company/launchdarkly.md)

## Timeline of updates

- **resolved** 2025-09-17 19:54 UTC: The issue preventing trial customers from upgrading to the Foundational plan has been resolved. All functionality is now operating as expected.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by LaunchDarkly, started 2025-09-17 18:20 UTC, resolved after 1.6 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/launchdarkly/incidents/npsvzv05q59h
- Citation: LaunchDarkly, “Trial Customers Blocked from Foundational Plan Upgrade” (2025-09-17 18:20 UTC). Archived by Rewindex: https://rewindex.com/company/launchdarkly/incidents/npsvzv05q59h (CC BY 4.0).
- Markdown link: `[LaunchDarkly: Trial Customers Blocked from Foundational Plan Upgrade (2025-09-17)](https://rewindex.com/company/launchdarkly/incidents/npsvzv05q59h)`


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Canonical: https://rewindex.com/company/launchdarkly/incidents/npsvzv05q59h · Markdown: https://rewindex.com/company/launchdarkly/incidents/npsvzv05q59h.md · JSON: https://rewindex.com/api/v1/companies/launchdarkly/incidents/npsvzv05q59h · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T17:28:31.362Z