# LaunchDarkly: User Saving Failure

> LaunchDarkly status incident “User Saving Failure” on 2017-10-09: impact none (vendor’s label), 3.2 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/launchdarkly/incidents/j05zdqt6y0qt
Last updated: 2017-10-10T00:01:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2017-10-09 20:50 UTC · Resolved: 2017-10-10 00:01 UTC · Duration: 3.2 h
- Updates: 1
- [Vendor status page: https://status.launchdarkly.com/incidents/j05zdqt6y0qt](https://status.launchdarkly.com/incidents/j05zdqt6y0qt)
- [Company: LaunchDarkly](https://rewindex.com/company/launchdarkly.md)

## Timeline of updates

- **resolved** 2017-10-10 00:01 UTC: A change made to the system that manages indexing user data for searching and displaying on the Users page resulted in a ramping failure in that system. The impact is that information regarding users who received flags or which attributes were being passed into the platform from ~8am October 8th to 1:49 pm PDT October 9th may not have been recorded. As such, some new users might not have been automatically recorded from this time, nor updates made on users. There was no impact on flag evaluation, targeting, audit logging, or any other mission critical platform capability. This is now resolved and there will be no further communications regarding this incident.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by LaunchDarkly, started 2017-10-09 20:50 UTC, resolved after 3.2 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/launchdarkly/incidents/j05zdqt6y0qt
- Citation: LaunchDarkly, “User Saving Failure” (2017-10-09 20:50 UTC). Archived by Rewindex: https://rewindex.com/company/launchdarkly/incidents/j05zdqt6y0qt (CC BY 4.0).
- Markdown link: `[LaunchDarkly: User Saving Failure (2017-10-09)](https://rewindex.com/company/launchdarkly/incidents/j05zdqt6y0qt)`


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Canonical: https://rewindex.com/company/launchdarkly/incidents/j05zdqt6y0qt · Markdown: https://rewindex.com/company/launchdarkly/incidents/j05zdqt6y0qt.md · JSON: https://rewindex.com/api/v1/companies/launchdarkly/incidents/j05zdqt6y0qt · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T13:43:11.100Z