# LaunchDarkly: Elevated error rates in the LaunchDarkly application

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-10-02 14:10 UTC · Resolved: 2026-10-03 09:05 UTC · Duration: 19 h
- Updates: 4 · Affected components: Global (core functionality) - Web app (app.launchdarkly.com), Web app (app.launchdarkly.com)
- [Vendor status page: https://stspg.io/gqgr601mmtq1](https://stspg.io/gqgr601mmtq1)
- [Company: LaunchDarkly](https://rewindex.com/company/launchdarkly.md)

## Timeline of updates

- **identified** 2026-10-02 14:10 UTC: We're investigating elevated error rates affecting the LaunchDarkly web application and API. Some requests may fail or time out intermittently, including custom role management. We'll share an update as we learn more.
- **identified** 2026-10-02 17:29 UTC: Identified. We've identified the cause of the elevated error rates and are working on a fix. Customers may still be unable to list, search, or assign custom roles; existing roles continue to be enforced. Most other features are operating normally, though some requests may fail intermittently. We'll share another update as recovery progresses.
- **monitoring** 2026-10-03 01:26 UTC: Monitoring. We've applied a fix and error rates have returned to normal, including custom role listing, search, and assignment. We're continuing to monitor while we complete recovery work.
- **resolved** 2026-10-03 09:05 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/launchdarkly/incidents/hw35cgfpzmln · Markdown: https://rewindex.com/company/launchdarkly/incidents/hw35cgfpzmln.md · JSON: https://rewindex.com/api/v1/companies/launchdarkly/incidents/hw35cgfpzmln · Generated 2026-10-18T10:27:04.387Z