# LaunchDarkly: Some customers are unable to load the Launchdarkly web app, depending on their plan type.

- Impact (vendor’s label): major
- Status: resolved
- Started: 2024-10-31 19:42 UTC · Resolved: 2024-10-31 20:00 UTC · Duration: 18 min
- Updates: 1
- [Vendor status page: https://status.launchdarkly.com/incidents/br85g0455dzn](https://status.launchdarkly.com/incidents/br85g0455dzn)
- [Company: LaunchDarkly](https://rewindex.com/company/launchdarkly.md)

## Timeline of updates

- **resolved** 2024-10-31 20:00 UTC: We identified the root cause and restored service for the affected customers. 4 customers were affected.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/launchdarkly/incidents/br85g0455dzn · Markdown: https://rewindex.com/company/launchdarkly/incidents/br85g0455dzn.md · JSON: https://rewindex.com/api/v1/companies/launchdarkly/incidents/br85g0455dzn · Generated 2026-10-18T10:29:21.666Z