# LaunchDarkly: Users with SDK key custom role restrictions unable to view environments in web application

> LaunchDarkly status incident “Users with SDK key custom role restrictions unable to view environments in web application” on 2025-05-20: impact none (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/launchdarkly/incidents/1zrqmkqfzb03
Last updated: 2025-05-20T00:30:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2025-05-20 00:30 UTC · Resolved: 2025-05-20 00:30 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.launchdarkly.com/incidents/1zrqmkqfzb03](https://status.launchdarkly.com/incidents/1zrqmkqfzb03)
- [Company: LaunchDarkly](https://rewindex.com/company/launchdarkly.md)

## Timeline of updates

- **resolved** 2025-05-20 00:30 UTC: Between 12:15am UTC and 9:25am UTC on May 20, users with custom roles that restricted "ViewEnvironmentSdkKey" access were unable to view restricted environments in the web application. Other roles were not impacted. As of 9:25am UTC this incident was resolved and all permissions are working as expected.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by LaunchDarkly, started 2025-05-20 00:30 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/launchdarkly/incidents/1zrqmkqfzb03
- Citation: LaunchDarkly, “Users with SDK key custom role restrictions unable to view environments in web application” (2025-05-20 00:30 UTC). Archived by Rewindex: https://rewindex.com/company/launchdarkly/incidents/1zrqmkqfzb03 (CC BY 4.0).
- Markdown link: `[LaunchDarkly: Users with SDK key custom role restrictions unable to view environments in web application (2025-05-20)](https://rewindex.com/company/launchdarkly/incidents/1zrqmkqfzb03)`


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Canonical: https://rewindex.com/company/launchdarkly/incidents/1zrqmkqfzb03 · Markdown: https://rewindex.com/company/launchdarkly/incidents/1zrqmkqfzb03.md · JSON: https://rewindex.com/api/v1/companies/launchdarkly/incidents/1zrqmkqfzb03 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T14:17:20.262Z